Desktop Support Trainee

Job Summary

We are looking for a Desktop Support Trainee to join our IT support team. The ideal candidate will assist employees with hardware, software, and basic technical issues while gaining hands-on experience in IT support and troubleshooting.

This is an entry-level opportunity suitable for candidates who have a strong interest in IT, good communication skills, and a willingness to learn.

Key Responsibilities

• Provide first-level technical support to users for desktop, laptop, printer, and other IT-related issues.
• Install, configure, and troubleshoot Windows operating systems and common business applications.
• Assist with hardware installation, configuration, upgrades, and basic troubleshooting.
• Troubleshoot basic network, Wi-Fi, LAN, VPN, and connectivity issues.
• Create, update, and close support tickets while maintaining accurate records.
• Assist with user account setup, password resets, and access-related requests.
• Support installation and configuration of software, antivirus, printers, and peripherals.
• Perform routine system maintenance and software updates.
• Escalate complex technical issues to senior IT staff or relevant teams.
• Maintain IT asset records and assist with inventory management.
• Follow IT security policies, procedures, and data protection guidelines.
• Provide professional and courteous support to all users.

Required Skills & Qualifications

• Diploma/Bachelor's degree in Computer Science, IT, or a related field preferred.
• Basic knowledge of Windows operating systems and Microsoft Office/Microsoft 365.
• Understanding of basic computer hardware and networking concepts.
• Good troubleshooting and problem-solving ability.
• Good verbal and written communication skills.
• Strong willingness to learn new technologies and IT support practices.

Preferred Skills

• Basic knowledge of Active Directory and user account management.
• Familiarity with TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
• Exposure to help-desk/ticketing systems.
• Basic knowledge of Microsoft 365 administration.
• Any IT certification such as CompTIA A+, Network+, Microsoft, or equivalent is an advantage.

What We Offer

• Hands-on training and mentorship from experienced IT professionals.
• Opportunity to develop practical desktop and technical support skills.
• Exposure to enterprise IT infrastructure and support processes.
• Career growth opportunities within the IT team.
• Competitive salary and benefits as per company policy.

Ideal Candidate: A motivated fresher with a basic understanding of computers and networking who is eager to build a career in IT Support / Desktop Support / System Administration.