Desktop Support Training Program

Role Overview: The Desktop Support Trainer prepares young adults for entry-level IT help desk positions through a comprehensive, full-time, paid training program.

Key Responsibilities

• Deliver training on desktop support fundamentals including Windows, networking, hardware setup, and ticketing systems.
• Conduct hands-on labs and real-world projects to develop technical skills.
• Foster professional skill development in communication, customer service, and teamwork.
• Provide coaching and career support to trainees.

Qualifications & Skills

• Strong knowledge of desktop support, Windows OS, networking, and hardware troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to teach and mentor young adults effectively.
• Commitment to professional development and supporting diverse learners.