Desktop Systems Specialist

Desktop Systems Specialist / Onsite in Fremont, CA / 2-year Contract / $29/hr. W2 Pay Rate

Responsibilities:

• Provides day-to-day technical support to employees for network infrastructure and internal systems software and hardware.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a diverse environment.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• May participate in development of information technology and infrastructure projects.
• May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

Required Skills:

• Soft skills: Highly effective in handling high-pressure situations, building trust through clear communication, and delivering best-in-class professional support.
• Troubleshooting: Ability to diagnose and resolve hardware/software issues, including Windows 11 upgrades, imaging, standard break/fix issues, etc.
• Cross-Functional Collaboration: Ability to adapt quickly and assist across different functional areas of DSS when needed. (i.e., asset management team, new hire setup, etc.).
• Experience with Windows provisioning (Autopilot, Intune, Entra ID).
• Strong technical troubleshooting skills for hardware, imaging, and OS deployment issues.
• Familiarity with enterprise compliance controls (BitLocker, device health policies, corporate security baselines).
• Ability to maintain highly accurate records in ServiceNow or similar ITSM/ITAM systems.
• Excellent communication skills and ability to coordinate with both technical and non-technical stakeholders.
• Ability to lift, move, and stage hardware as part of daily provisioning workflow.
• Prior Desktop System Specialist or Service Desk experience.
• Experience supporting high-volume refresh or deployment projects.