Desktop Technician & Trial Support

Job Summary:

Responsible for managing video presentations and trial presentation needs using the Firm’s trial presentation software and hardware. Provide first-level problem identification and resolution to users of the firm’s technology systems, including desktop/laptop computers, desk phones, cell phones, iPads, and TVs. Assist with other technology projects and tasks. Observe confidentiality of client and firm matters.

This is an exciting opportunity for a skilled Desktop Technician to join our team. We offer competitive compensation and benefits packages. If you have a passion for technology and enjoy providing excellent customer service, we encourage you to apply.

Job Responsibilities:

• Create and provide support for video presentations in trial demonstratives, PowerPoint presentations, internal communications, and other purposes. These presentations will be created using software and hardware provided by the Firm. Training on how to use this software and hardware will be provided.
• Set, test, and manage equipment and trial presentation software at trials, mediations, and arbitrations.
• Able to maintain composure during high-stress situations such as hardware malfunction in the courtroom or similar situation in which candidate will be required to quickly diagnose and address the issue.
• Record, convert and edit videos, create video clips, create DVD videos with menus and custom labels, edit audio clips using provided software.
• Set up, manage, and troubleshoot AV equipment e.g.: marketing events, CLEs and other firm-related events, client meetings and deposition preparations.
• Stay abreast of new developments in litigation and AV software through literature, user groups and seminars.
• Work with other IT staff as appropriate for technology projects, issue resolution and sharing of knowledge.
• Assist with other projects and tasks as assigned, both in the local office and firm-wide.
• Position involves varying work situations with variation from the normal to a high degree of complexity. Employee must perform all duties with minimal supervision.
• Overtime may be necessary on occasion to meet user or project needs, as well as travel. Transportation and accommodations are provided when travel is necessary. Travel may require multiple consecutive days away from home.

Job Qualifications:

• 2 or more years of experience in a business environment required.
• Associate degree in Information Technology, Information Systems, or similar is preferred but not required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person