Despatch Administrator

Delta Panels

About Delta Panels

Delta Panels is a proudly Australian-owned manufacturer of insulated panel products, supplying quality building solutions to customers across Australia. We are committed to delivering quality products, reliable service and efficient order fulfilment to our customers.

We are seeking a motivated, organised and customer-focused Despatch Administrator to join our team. This role is ideal for someone who enjoys a fast-paced working environment, takes pride in accuracy and can confidently coordinate administration, customer communication and despatch activities.

About the Role

Reporting to the Despatch Manager, you will play an important role in supporting the day-to-day operations of our despatch team. You will help ensure orders are processed and delivered efficiently, documentation is maintained accurately, and customers receive clear and timely communication throughout the delivery process.

Working closely with internal teams, drivers, customers and external service providers, you will help keep orders moving while maintaining a high standard of customer service.

Key Responsibilities

• Coordinate communication between customers and the despatch team to support the efficient delivery and collection of orders.
• Maintain daily driver run schedules and despatch documentation.
• Prepare and maintain customer collection paperwork.
• Record and distribute incoming goods information, delivery records and associated reports.
• Maintain photographic records of incoming and outgoing goods.
• Communicate with customers regarding order status, delivery updates and any discrepancies.
• Assist with non-conformance issues and customer resolution processes.
• Provide general administrative support, including data entry, filing, scanning, email correspondence and record keeping.
• Build and maintain positive working relationships with customers, suppliers, contractors and internal stakeholders.
• Develop a sound understanding of Delta Panels' products and despatch processes.
• Support the team with problem-solving, process coordination and general administrative duties as required.
• Follow company policies, procedures and workplace health, safety and environmental requirements.

About You

You are a proactive and reliable administrator who enjoys keeping things organised and ensuring customers receive excellent service. You can manage competing priorities, communicate professionally and maintain accuracy in a busy operational environment.

To be successful in this role, you will have:

• Previous experience in administration, despatch, logistics or customer service.
• Strong computer literacy, including Microsoft Office and email systems.
• Experience with data entry and accounting or business management software.
• Excellent written and verbal communication skills.
• Strong organisational, multitasking and time management abilities.
• A high level of attention to detail and accuracy.
• The ability to work independently with limited supervision while contributing positively to a team.
• Confidence handling customer enquiries, discrepancies and resolving issues professionally.
• A calm, practical approach to working under pressure and meeting deadlines.
• A positive attitude, willingness to learn and commitment to customer satisfaction.

Why Join Delta Panels?

• Join a proudly Australian-owned manufacturing business.
• Work in a varied role that combines administration, customer service and operational coordination.
• Collaborate with a supportive team across multiple areas of the business.
• Develop your product knowledge and broaden your operational experience.
• Become part of a business focused on quality, teamwork and customer satisfaction.

How to Apply

If you are organised, customer-focused and ready to contribute to a busy despatch operation, we would love to hear from you.

Submit your application through SEEK, including your resume and a brief outline of your relevant experience.

Apply now to join the Delta Panels team!