Despatch & Sales Administration Officer

Are you an organised, adaptable administrator who enjoys working in a fast-paced operational environment? Do you have strong attention to detail, good customer service skills and the ability to coordinate multiple priorities?

SmartFrame by Tilling is seeking a Despatch & Sales Administration Officer to join our Western Australian operations in a full-time capacity.

Based at our Forrestdale branch, this is a varied role supporting both our Despatch and Sales Administration functions. Initially, the position will have a strong focus on learning and supporting the despatch function, before progressively developing across sales administration and customer service.

This is a hands-on administration role suited to someone who enjoys variety, working closely with operational and sales teams, and being part of the day-to-day coordination that keeps a busy branch moving.

About Us

SmartFrame by Tilling is one of Australia's largest timber wholesalers and importers, proudly established in 1963. With over six decades of expertise, we've grown to become a national leader in engineered wood products, supplying premium solutions to the residential, commercial and industrial building sectors.

Our operations extend across Australia, and we continue to invest in our people, products and processes to support sustainable long-term growth.

We have a strong track record of developing talent from within and offer a stable environment where individuals can build long-term careers within a supportive and experienced team.

As a Despatch & Sales Administration Officer, you will:

• Coordinate and process daily despatch requirements, including customer orders, deliveries and collections
• Liaise with drivers, transport providers, customers and internal operational teams
• Prepare and maintain despatch documentation and associated records
• Assist with inventory transactions, stock adjustments and system administration
• Monitor orders and assist in coordinating delivery requirements and priorities
• Respond to customer and internal enquiries relating to orders, stock and deliveries
• Work closely with warehouse, operations and sales teams to ensure orders progress efficiently
• Assist with sales order entry, processing and general sales administration
• Support the sales team with customer enquiries, pricing, product availability and order requirements
• Maintain accurate customer, order and inventory information within Company systems
• Assist in investigating and resolving order, delivery and inventory discrepancies
• Provide general administrative support across the branch as required
• Develop the capability to move between the Despatch and Sales Administration functions according to operational requirements

What We're Looking For

We're looking for someone who is reliable, organised and comfortable working across both operational and customer-facing administration.

Ideally, you will have:

• Previous experience in despatch, logistics, sales administration, customer service or a similar administrative role
• Strong computer and data-entry skills
• Excellent attention to detail and accuracy
• Strong organisational and time-management skills
• Confident verbal and written communication skills
• A practical approach to problem-solving
• Ability to manage competing priorities in a busy environment
• Confidence communicating with customers, drivers, warehouse employees and internal stakeholders
• Ability to work independently while contributing to a broader team
• Experience with inventory, ERP, sales order or warehouse management systems would be advantageous
• Previous experience within the timber, building products, transport, warehousing or construction supply industries would be highly regarded

What's on Offer

• Competitive salary package commensurate with experience
• Full-time, stable employment with an established national business
• Training across both Despatch and Sales Administration
• Exposure to multiple areas of branch operations
• Support from experienced operational and sales teams
• Ongoing learning and development
• Genuine opportunities for long-term career development and progression
• Tight-knit, supportive and established team environment

This position provides an excellent opportunity for someone looking to develop a broad understanding of both the operational and sales sides of a national timber and building products business.

SmartFrame by Tilling is an equal-opportunity employer.

Only successful applicants will be contacted.

No recruitment agencies please.