Despatch Manager

Role overview
As Despatch Manager, you will run our despatch operation and lead the team that prepares and ships orders of servers, storage, and networking equipment to customers worldwide. You will keep orders moving on time, maintain accuracy and safe working standards, and work closely with the technical, sales, and goods-in teams.

About us
We are a leading stockist of refurbished data centre equipment, helping businesses globally by providing IT solutions that save money and reduce environmental impact without compromising on performance. Our portfolio includes everything from servers and storage, networking, UPSs and complete rack solutions, along with parts and spares from major brands like Dell, Fujitsu, HPE, Cisco, and more.

Key responsibilities

Operations

• Run the daily despatch operation, making sure orders are prepared and shipped on schedule
• Monitor workflow, deal with delays, and resolve operational issues as they arise
• Act as the link between despatch, technical, sales, and goods-in teams on order status and requirements
• Make sure picking and despatch are accurate
• Identify and report damaged or non-conforming products
• Complete despatch paperwork and system records accurately
• Use ERP/WMS systems and scanning processes correctly and consistently
• Maintain good housekeeping and high safe-working standards
• Manage Courier relationships

Team leadership

• Lead and support the Despatch Team
• Allocate staff and resources to meet daily demand
• Make sure team members are trained and competent to do their jobs to a high standard and safely
• Support performance, attendance, and conduct management
• Build a culture of teamwork and accountability
• Support colleague development and progression

Performance and improvement

• Track despatch performance against agreed targets and KPIs
• Look for ways to improve safety, quality, service, and productivity
• Challenge inefficient processes
• Encourage colleagues to contribute ideas and improvements

Requirements

• Previous supervisory or team leader experience in a warehouse, despatch, logistics, or manufacturing environment
• Experience of executing complex multi-team customer orders in a structured, timely and professional manner
• Solid understanding of warehouse and despatch operations
• Strong leadership, communication, and organisational skills
• Experience of and ability to manage and motivate a team
• Experience of and ability to work under pressure and take responsibility
• Experience using warehouse, ERP, or WMS systems
• Knowledge of international shipping documentation

Desirable

• Experience handling servers, networking, or other high-value, sensitive equipment
• Forklift licence/certificate

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Free parking
• On-site parking

Work Location: In person