Despatch Supervisor | Timber & Hardware

What you'll be doing

• As the 2iC, you'll be organising the transport run, co-ordinating delivery schedules with driver allocation and regular contact with the drivers
• Monitoring driver performance, route efficiency to improve productivity and reduce operational delays.
• Ensuring no truck leaves the yard unchecked - this is where your previous experience in timber and hardware or building products will come in handy
• Liaise with warehouse staff, builder customers, and where necessary external transport providers to resolve delivery issues and maintain effective communication across operations.
• Provide real-time updates on deliveries to site, checking in with drivers and being the key point of contact
• Good admin skills to update Excel and Microsoft Office - the CRM can be learnt.

What we are looking for

• You have worked in the despatch function with a building materials supplier with a preference given to those coming from a timber and hardware business
• Excellent communication skills - the ability to communicate effectively with drivers and builders in a calm manner in a fast paced environment
• Strong problem-solving and customer service skills, with a solutions-focused mindset
• Solid knowledge of Melbourne suburbs so you're able to organise the most efficient runs
• Strong leadership skills and experience demonstrated over a minimum of 3 years.
• Proficient in using CRM systems to drive growth

ABOUT THE COMPANY

Join a large trade only timber company with a nice family feel. Their suite of timber and hardware products are helping build homes around Melbourne as they have done for decades. They're a large company but they are not too big for the CEO not to jump on a forklift if needs be. Everyone works together.

The result is a one stop shop to home builders and the trade and a workplace that wins awards. People tend to stay here and move between roles when they want a change with many of the team having been working here for 10+ years