DETAIL MANAGER

PRICE HONDA IS CURRENTLY SEEKING A FULL TIME DETAIL MANAGER!

Position Information:

The Detail Manager is responsible for the Detail department’s sales, profitability, market penetration, client and associate satisfaction. Coach, train, educate and support Detail department associates.

Duties and Responsibilities:

4Coach, train and educate staff on all detail processes and procedures.

4Perform quality control inspections of all vehicles that are finished during Manager’s work day.

4Dispatch work to each technician to assure it is completed on time with quality. Daily review of the work in process.

4Complete various detail operations so as to assist in getting vehicles through the detail department in a timely manner, this includes anything listed in the detail menu as well as courtesy washes.

4Maintain a high level of client satisfaction by addressing any concerns brought forward by clients.

4Maintain a high level of associate satisfaction by addressing any concerns brought forward by an associate.

4Weekly walk around of shop area, make sure things are in order, clean and in compliance with safety standards. (this process includes the automated car wash and center drain in the shop)

4Schedule, organize and conduct bi-monthly Detail department meeting. Publish meeting minutes and distribute to the dealership’s management team as well as any department associate not in attendance.

4Develop and maintain the work calendars for Detail associates, hand out to associates at least 2 weeks before the beginning of the month.

4Develop an annual budget (forecast) with the Fixed Operations Management Team based on capacity and anticipated sales growth.

4Work with the Fixed Operations Management Team to develop an advertising and marketing plan to drive business to attain the established goal.

4Communicate with the department associates the budget goals, informing them of the contribution needed by them to attain the goal. Track these goals daily and communicate with associates on how they are doing.

4Any other responsibilities as assigned by the Fixed Operations Director.

Qualifications:

High school diploma or the equivalent. Ability to read and comprehend instructions and information. Ability to gather financial data and interpret to build a profitable department. Ability to coach, train, educate and support a group of associates. Five years of detail experience. Professional personal appearance. Excellent oral and written skills. Must be computer literate.

Working Conditions:

The Detail Manager works in the Detail department; office and shop area. Position requires stooping, bending and moving throughout the Detail department. May lift up to 50 pounds occasionally. Will work at a desk with a computer and telephone. He/she will be exposed to noise, vibration, dust, exhaust fumes and other hazardous and non-hazardous materials. The Detail Manager will be required to wear a dealership uniform and name badge at all times.