Developer - Implementation

About Us We help Pharma, Food and Cosmetic companies in managing their packaging and labeling assets. Our ManageArtworks suite of products help our customers bring their products faster to the market, reduce errors in labeling and help them be compliant to internal and external regulatory requirements.

• Lead end-to-end customer onboarding, including kick-off, requirement gathering, configuration, and go live support
• Act as the primary point of contact for customers during product implementation
• Understand customer business processes and translate them into product configurations or custom

solutions

• Perform system configurations, workflow setup, and basic custom development only when required
• Collaborate with internal teams (Product Development & QA) to deliver customer requirements
• Conduct product demos, training sessions, and knowledge transfer to customers
• Ensure timely delivery of onboarding milestones and manage customer expectations effectively
• Troubleshoot issues and provide quick resolutions during onboarding
• Maintain documentation for requirements, configurations, and deployment activities.

Requirements Communication Skills:

• Excellent verbal and written communication
• Ability to interact with global customers (India, EU, US regions)
• Strong stakeholder management and presentation skills

Technical Skills

• Basic to intermediate coding knowledge (e.g., JavaScript, APIs, scripting, or similar technologies)
• Understanding of SaaS platforms, integrations, and configurations
• Ability to debug issues and work closely with Product Development & QA team

Customer-Facing Skills

• Strong consulting mindset with a problem-solving approach
• Ability to handle customer escalations professionally