Developer - Implementation

Role & responsibilities

• Lead end-to-end customer onboarding, including kick-off, requirement gathering, configuration, and go live support
• Act as the primary point of contact for customers during product implementation
• Understand customer business processes and translate them into product configurations or custom solutions
• Perform system configurations, workflow setup, and basic custom development only when required
• Collaborate with internal teams (Product Development & QA) to deliver customer requirements
• Conduct product demos, training sessions, and knowledge transfer to customers
• Ensure timely delivery of onboarding milestones and manage customer expectations effectively
• Troubleshoot issues and provide quick resolutions during onboarding • Maintain documentation for requirements, configurations, and deployment activities.

Preferred candidate profile

Communication Skills:

• Excellent verbal and written communication

• Ability to interact with global customers (India, EU, US regions)

• Strong stakeholder management and presentation skills

Technical Skills:

• Basic to intermediate coding knowledge (e.g., JavaScript, APIs, scripting, or similar technologies)

• Understanding of SaaS platforms, integrations, and configurations

• Ability to debug issues and work closely with Product Development & QA team

Customer-Facing Skills:

• Strong consulting mindset with a problem-solving approach

• Ability to handle customer escalations professionally