Developer / Senior Developer - ServiceNow | Salesforce

Role & Responsibilities

• Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices
• Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs
• Design and implement REST/SOAP integrations using IntegrationHub and MID Server
• For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
• Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients
• Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery
• Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication
• At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales

Module Specialism

• ITSM — IT Service Management
• ITAM — IT Asset Management
• ITOM — IT Operations Management
• CMDB — Configuration Management
• HRSD — HR Service Delivery
• CSM — Customer Service Management
• FSM — Field Service Management
• Strategic Portfolio Management
• GRC / IRM — Governance, Risk & Compliance
• SecOps — Security Operations
• App Engine — Custom Development
• Now Assist / Agentic AI

Requirements

• Hands-on ServiceNow platform experience appropriate to the level you are applying for (see Level Guide above)
• Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs
• Experience with REST/SOAP APIs, JSON/XML, and integration patterns (Integration Hub preferred from Consultant level)
• Solid understanding of the SDLC and Agile/Scrum delivery methodologies
• Strong analytical skills and ability to translate requirements into platform solutions
• Good communication skills — able to engage with technical teams and non-technical stakeholders
• At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops

Certifications

• ServiceNow CSA — Required (or actively pursuing at Associate level)

• ServiceNow CIS in primary module — Required from Consultant level

• ServiceNow CAD — Required from Senior TC level

• ITIL Foundation — Preferred at all levels

• Additional CIS certifications — Advantageous at Senior/Lead level

📩 Interested applicants, please send your updated resume to ••••@octomate.us or APPLY NOW!

We regret that only shortlisted candidates will be notified.

Jayden Ong | R24119451
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