Developer - Technical Support

Role & responsibilities

• Maintain and support existing software systems by identifying, diagnosing, and resolving defects.
• Handle Incident Tickets and Change Requests effectively, ensuring minimal service disruption.
• Provide Level 1 and Level 2 live issue support to ensure smooth system operations.
• Enhance existing systems by analysing business objectives, preparing action plans, and identifying areas for modification and improvement.
• Interact with clients to manage product support activities and ensure timely issue resolution.
• Research and develop expertise in new technologies; create technical specifications, documentation, and test plans.
• Perform database maintenance, data migration, and server migration activities.
• Manage new instance creation and configuration as required for projects or clients.

Preferred candidate profile

• Experience: 1+ year in software development or application support.
• Strong communication skills in English both written and verbal.
• Hands-on experience with ASP.NET, JavaScript, jQuery, API and SQL Server.
• Good analytical and problem-solving abilities.
• Understanding of the Software Development Life Cycle (SDLC) and application maintenance processes.
• Ability to troubleshoot and resolve technical issues effectively.
• Team-oriented, with the ability to work independently when required.
• Eagerness to learn new technologies and adapt to evolving project needs.
• Willingness to work in Shifts.