Development Operations & Events Assistant

Development Operations & Events Assistant

Jewish Big Brothers Big Sisters of Los Angeles (JBBBSLA)
Department: Development
Reports To: Development Operations & Events Manager
Status: Full-Time, Non-Exempt, Union 6A

POSITION SUMMARY

Jewish Big Brothers Big Sisters of Los Angeles (JBBBSLA) is seeking a highly organized, detail-oriented, and mission-driven Development Operations & Events Assistant to support the organization's fundraising, donor engagement, and event initiatives. This position plays a critical role in the daily operations of the Development Department by coordinating donor database management, gift processing, donor communications, stewardship activities, and event logistics. This position is a position within the bargaining unit that is covered by the Collective Bargaining Agreement between JBBBSLA and The Jewish Communal & Social Agency Employees, Local 800 of the American Federation of State, County and Municipal Employees (AFSCME, AFL-CIO, Local 800).

The Development Operations & Events Assistant works closely with the Development Operations & Events Manager, Chief Development Officer, development staff, volunteers, board members, donors, and vendors to ensure all fundraising operations are executed efficiently and accurately. The ideal candidate is a proactive team player with strong administrative, customer service, and organizational skills who thrives in a fast-paced environment and is passionate about supporting JBBBSLA's mission.

ESSENTIAL DUTIES

Development Operations & Database Management

• Support the day-to-day administration of the Raiser’s Edge NXT database, ensuring accuracy, completeness, and integrity of donor records.
• Process and batch gifts, pledges, sponsorships, and event payments.
• Generate donor acknowledgement letters and ensure timely donor recognition.
• Enter and maintain donor, volunteer, sponsor, and prospect records.
• Process and reconcile online donations and event registrations.
• Assist with regular database audits, cleanup projects, and data quality initiatives.
• Generate reports, queries, lists, and mailing segments for fundraising campaigns and donor stewardship efforts.
• Maintain accurate records of donor interactions, event participation, and fundraising outcomes.
• Assist with donor research and prospect identification projects.
• Coordinate with Finance to support gift reconciliation and record accuracy.

Donor Communications & Stewardship

• Coordinate production and distribution of fundraising appeals, newsletters, event invitations, and donor communications.

• Create and manage mailing lists, donor segments, and email distribution lists.

• Assist in developing donor stewardship materials, recognition lists, and impact reports.

• Create online donation forms, campaign pages, and event websites.

• Support donor engagement efforts through timely follow-up and excellent customer service.

• Respond to donor inquiries and assist with donation-related questions.

Event Support & Logistics

• Support planning and execution of all fundraising, stewardship, and cultivation events, including:

• Big Event

• Golf Classic

• Sunday Funday

• Donor cultivation events

• Recognition receptions

• Board and committee gatherings

• Manage event registration processes and attendee communications.

• Maintain event sponsorship, auction, underwriting, and guest tracking records.

• Coordinate event materials including nametags, signage, seating charts, registration lists, and guest packets.

• Track gifts-in-kind, sponsorship commitments, and auction item donations.

• Assist with vendor communication and logistics coordination.

• Support event committees and volunteer engagement efforts.

• Provide onsite event support, including registration, donor hospitality, setup, and breakdown.

• Maintain master records of event solicitations, sponsorships, and donations.

Administrative Support

• Answer agency main phone line and route inquiries appropriately.
• Schedule meetings and prepare development materials as needed.
• Assist with preparation of board and committee meeting materials.
• Maintain organized digital and physical development files.
• Order and manage inventory of development and event supplies.
• Support special projects and fundraising initiatives as assigned.
• Work collaboratively with Development, Finance, Marketing, and Program teams to support organizational goals.
• Perform other duties as assigned.

QUALIFICATIONS

Required

• Bachelor's degree or equivalent combination of education and experience.

• Minimum of 2years of experience in an administrative, development, nonprofit, or customer service role.

• Experience working with donor databases, CRM systems, or related technology platforms.

• Strong attention to detail and commitment to accuracy.

• Excellent organizational and time management skills.

• Strong written and verbal communication skills.

• Advanced proficiency in Microsoft Word, Excel, Outlook, and related applications.

• Ability to manage multiple projects and deadlines simultaneously.

• Ability to work both independently and collaboratively.

• Strong customer service skills and professionalism when interacting with donors, volunteers, and board members.

• Ability to work occasional evenings and weekends for events.

Preferred

• Experience with Raiser’s Edge NXT or similar donor database.
• Experience supporting fundraising events or nonprofit development initiatives.
• Experience with event registration and online fundraising platforms.

KEY COMPETENCIES

• Donor Database Management

• Gift Processing & Acknowledgements

• Event Coordination

• Fundraising Administration

• Customer Service

• Organizational Excellence

• Attention to Detail

• Time Management

• Communication Skills

• Teamwork & Collaboration

• Problem Solving

• Adaptability

PERFORMANCE EXPECTATIONS (FIRST 12 Months)

• Accurately process gifts and donor transactions within established timelines.
• Maintain donor records and event data with a high degree of accuracy.
• Ensure timely donor acknowledgement and stewardship communications.
• Successfully support the execution of all major fundraising and stewardship events.
• Produce accurate donor lists, reports, and mailing segments as requested.
• Demonstrate strong responsiveness and customer service to donors, volunteers, and stakeholders.
• Contribute to a culture of philanthropy and operational excellence throughout JBBBSLA.

COMPENSATION & BENEFITS

JBBBSLA offers a competitive compensation package commensurate with experience. ($28-$32/hour) We enjoy a collaborative, mission-driven culture and a team dedicated to strengthening the lives of children, adults, and families throughout Los Angeles.

Benefits Include

• Early closure on Fridays in observance of Shabbat, creating a 38-hour work week

• Paid federal and Jewish holidays

• Generous paid vacation, sick leave, and personal days

• Pet-friendly office

• Pet insurance discounts

• 403(b) retirement plan with employer match after one year

• Medical, vision, and dental insurance

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options

• Paid life insurance (after one year)

• Paid long-term disability insurance (after 60 days)

• Professional development opportunities