Development Operations Engineer, Associate

Department: SaaS

Location: Atlanta

Description The Development Operations Engineer, Associate is a critical role in maintaining the stability, reliability, and performance of one of Infor’s key revenue-generating cloud applications. This position focuses on proactively identifying and resolving potential infrastructure and application risks before they impact customers, helping ensure exceptional service availability and customer satisfaction. The role partners closely with Operations, Development, and Cloud teams to support large-scale enterprise environments while contributing to the ongoing evolution of a legacy platform. This is an excellent opportunity for an infrastructure professional to gain hands-on experience with enterprise-scale cloud services, enhance technical expertise, and make a measurable impact on operational excellence.

A Typical Day In The Life Includes

• Participate in a rotating on-call support schedule (approximately every third weekend). While active weekend work is not expected, you may be required to respond to production incidents, troubleshooting issues, following established runbooks, and escalating incidents appropriately to maintain system reliability and availability.
• Monitor production environments and infrastructure health to identify potential issues before they affect system stability or customer operations.
• Analyze trends, capacity metrics, alerts, and system behavior to proactively mitigate performance and availability risks.
• Collaborate with development and cloud operations teams to troubleshoot, resolve, and prevent recurring production issues.
• Automate operational tasks and streamline support processes using scripting technologies such as Python, Bash, or PowerShell.
• Support AWS-based cloud environments and contribute to maintaining highly available, scalable enterprise applications.
• Participate in an on-call rotation to respond to critical production incidents and coordinate timely resolution activities when needed.
• Document findings, operational procedures, and recommendations that improve system reliability and operational efficiency.

Basic Qualifications

• Academic background in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent practical experience.
• Previous experience supporting Linux-based systems in production environments.
• Hands-on experience administering and troubleshooting Linux operating systems.
• Experience working with cloud infrastructure platforms, preferably AWS.
• Demonstrated experience supporting critical production systems and responding to operational incidents in a structured environment.
• Proficiency with scripting and automation using Python, Bash, PowerShell, or similar technologies.
• Analytical, troubleshooting, and problem-solving skills with a proactive approach to issue prevention.
• Ability to work on-site three days per week as part of a hybrid work model.
• Ability to participate in a rotating on-call support schedule (approximately every third weekend).
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.

Preferred Qualifications

• Experience supporting enterprise-scale SaaS, cloud, or high-transaction production environments.
• Familiarity with DevOps practices, infrastructure automation, and operational monitoring tools.
• Exposure to database administration, application performance monitoring, or platform support activities.
• Experience working within AWS-centric operational environments.
• Knowledge of Progress OpenEdge or other legacy enterprise platforms.
• Strong collaboration skills with the ability to partner effectively across Development, Operations, and Infrastructure teams.
• Demonstrated curiosity, initiative, and a proactive mindset focused on identifying and solving potential issues before they become incidents.

Location:

• Atlanta, GA.

About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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