Development Operations Specialist

TITLE: DEVELOPMENT OPERATIONS SPECIALIST

CLASSIFICATION: Full-Time, Non-Exempt, and Hourly

COMPENSATION: 40 hours weekly; $25 - $30/hour

DEPARTMENT: Administration

REPORTS TO: Chief Impact Officer

HOURS: Variable; between 8:30 a.m. - 5:00 p.m. on weekdays, some evening meetings, special events, and Saturdays on occasion and as needed.

PRIMARY FUNCTION:

The Development Operations Specialist is a key leader within the Resource Development Team, responsible for overseeing all aspects of the organization’s client relationship management system (CRM) (approximately 80% of the role) while contributing directly to fundraising and donor engagement efforts (approximately 20%).

Reporting to the Chief Impact Officer, this position ensures the integrity, efficiency, and strategic use of the client relationship management system to support fundraising success, relationship management, and organization decision-making. The Development Operations Specialist collaborates closely with the Resources Development staff and organizational leaders to align data systems, fundraising strategies, and donor communications with overall development goals.

The organization is expecting to transition from an outdated CRM to MyClubHub, a Salesforce-backed system, supported by Boys & Girls Clubs of America, in April 2027. The Development Operations Specialist will lead the database migration process from the resource development team and may require training in Atlanta to ensure accurate transfer of data and records.

KEY ROLES:

Donor Database Leadership (80%)

• Lead the management, maintenance, and strategic use of the organization’s CRM, ensuring data accuracy, consistency, and reliability.
• Develop, implement, and enforce database policies, procedures, and best practices for donor record management, data entry, reporting, and security.
• Serve as the primary subject-matter expert for the CRM, providing training, guidance, and troubleshooting support to Resource Development staff.
• Manage data imports, exports, queries, and dashboards to support fundraising strategies, donor analysis, and leadership reporting.
• Ensure compliance with organizational policies, ethical standards, and relevant privacy regulations related to donor information.
• Continuously evaluate systems and workflows, recommending improvements to enhance efficiency, data integrity, and usability.

Gift Entry and Donor Outreach

• Process all donations in the CRM daily with a high degree of accuracy and attention to detail.
• Generate timely, accurate gift acknowledgments and tax receipts in accordance with organizational standards and compliance requirements.
• Reconcile contributions monthly in collaboration with Accounting Department.
• Prepare and provide required reports and documentation for audits, year-end reconciliation, and year-end donor receipts.
• Support Resource Development fundraising efforts and events, including pre-and post-event data management, imports, exports, and moves management activities.

Database Management and Reporting:

• Maintain the CRM to ensure data integrity, consistency, and accuracy, supporting effective fundraising and donor engagement.
• Manage data hygiene processes, including duplicate records, decreased and inactive constituents, inaccurate addresses, and donor solicitation preferences.
• Monitor, evaluate, and implement CRM system updates as appropriate; maintain clear documentation of database policies, procedures, and donor solicitation preferences.
• Develop and deliver CRM training and ongoing support for staff members and volunteers authorized to access the donor database.
• Serve as a resource to ensure consistent and appropriate use of the database across the organization, promoting adherence to established policies and best practices.

Fundraising & Resource Development (20%)

• Maintain a personal portfolio of donors and prospects with defined annual fundraising goal aligned with organizational priorities.
• Cultivate, solicit, and steward donors primarily through broad-based relationship-building strategies, including personalized communication, events, and stewardship activities.
• Oversees all in-kind donations, including relationships with in-kind donors and requests.
• Partner with Chief Impact Officer and Resource Development Team to align individual fundraising efforts with departmental priorities, campaigns, and initiatives.
• Utilize donor data, segmentation, and reporting to inform outreach strategies, track performance against goals, and identify opportunities for donor growth.
• Support organization wide fundraising campaigns, appeals, and donor engagement efforts through effective use of donor data and reporting tools.
• Draft, review and manage donor correspondence, including gift acknowledgements, receipts, and stewardship communications, ensuring accuracy, timeliness, and professionalism.
• Proofread and format fundraising materials, solicitations, presentation, and reports for content, grammar, consistency, and accuracy.
• Demonstrate and model best practices in donor engagement and resource development by integrating data-driven insights with relationship-based fundraising.

RELATIONSHIPS:

Internal: Maintain oral and written contact with the Chief Impact Officer, Chief Executive Officer, Board of Directors, staff peers, and volunteers for the purpose of exchanging information, to provide progress reports regarding activities and planned programs, and to coordinate events.

External: Maintain oral and written contact with other agencies, business leaders, community groups, and other board of directors of such organizations, for the purpose of exchanging information and ideas and for the purpose of fundraising.

SKILLS/KNOWLEDGE REQUIRED:

• Bachelor’s degree is preferred from an accredited college or university.
• A minimum of four years’ work experience and/or training in non-profit agency operations, specifically in database management and fund-raising or equivalent experience.
• Considerable knowledge and experience in donor management systems, and fundraising techniques.
• Knowledge of the mission, objectives, policies, programs and procedures and of the principles and practices of non-profit organizations, youth development services preferred.
• Strong oral and written communication skills, both verbal and written.
• Ability to establish and maintain effective working relationships with Club staff, Board members, volunteers, community groups, and other related agencies.
• Proficient with Microsoft applications (e.g. Word, Excel, Power Point, and Publisher) preferred knowledge of how constant contact works.
• Strong analytical and problem-solving skills.
• Able to maintain strict confidentiality.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

Sitting: Very frequent. Surfaces include chairs, benches, wood, metal, concrete, and plastic.

Talking/projecting voice: Frequent. Speaks in normal conversational tones in person and on telephone. Also has ability to project voice in noisy and/or large areas.

Hearing: Hears normal conversations.

Vision: Read written lists, notices, ledgers, reports, etc. Ability to supervise many volunteers at large events.

Walking: Very frequent. Walking surfaces include carpet, tile, wood, asphalt, grass, concrete.

Lifting: Frequent. 10-20 lbs. – storing items for events, shipping and equipment.

Stooping: Frequent.

Climbing: Infrequent.

Standing: Very frequent. Particularly during special events, before and after meetings.

The Boys & Girls Clubs of Fresno County administrative office is located at 540 N. Augusta St., Fresno, CA 93701.

BENEFITS: 80% employer paid group medical insurance for employee; 100% qualified pension program and long-term disability insurance, paid sick and vacation leave.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. The Boys & Girls Clubs of Fresno County is an At-Will Employee.

Salary ranges listed below represent a good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on several factors, including but not limited to, the candidate’s relevant experience and qualifications.

Pay: $25.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person