Teceze USA

Responsibilities:
<ul>
<li>Deploy, install, configure, and validate IT devices and peripherals.</li>
<li>Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.</li>
<li>Provide hands-on IT support during the Epic go-live period.</li>
<li>Troubleshoot hardware, connectivity, configuration, and deployment issues.</li>
<li>Perform post-deployment stabilization and hypercare support.</li>
<li>Coordinate with project teams, site personnel, and end users to resolve issues quickly.</li>
<li>Maintain a professional and customer-focused approach in a healthcare environment.</li>
</ul>
Required / Preferred Experience
<ul>
<li>IT hardware/device deployment experience.</li>
<li>Desktop, deskside, or field support experience.</li>
<li>Printer/scanner installation and troubleshooting.</li>
<li>Workstation and peripheral configuration.</li>
<li>Basic network/connectivity troubleshooting.</li>
<li>Healthcare or hospital IT experience is preferred.</li>
<li>Epic go-live or clinical application deployment experience is a plus.</li>
<li>Experience providing hypercare/post-go-live support is a plus</li>
</ul>

Device Deployment (Epic Go-Live Support Technician)

Device Deployment (Epic Go-Live Support Technician)

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