Device Engineer/IT Support Engineer (Need Security Clearance)

Position 1 : Device Engineer - Need Security Clearance

Working Place: Support EAST camp: BMTC/Pasir Ris camp/Changi Naval Base/Air Force Training Centre (Paya Lebar)/ STE @ AMK

Basic Salary: $2500~$2600 + Additional Phone Allowances: $20

Contract : 2 years renewable

Scope Of Services:

• Perform Asset Management of Infrastructure and Computing Devices

• Provide computer support services (Troubleshooting, patching, configuration, testing and maintenance) for any supported software and hardware.

• Work with 3rd parties vendors

• Provide Training, Coaching and orienting users on how to use computer devices.

• Be responsible for completing assigned tasks on time and to the satisfaction of the users.

• Must be able to handle helpdesk duties.

Requirements:

• Candidate must possess at least a Higher Nitec in IT related qualification/Diploma in IT

• Fresh candidate with related IT Cert. can be considered but must be proficient in Microsoft Words/Excel/Outlook.

• 1-2 years’ experience in similar capacity Technical Skills and experience supporting Computing Devices

• Computing Devices Platform Supported : Windows, IOS and Android ,

• Professional competencies that include:

• Ability to work without supervision

• Good communication skills

• Pro-activeness and Initiative

• Ability to multitask

• Good at problem solving

• Customer service

======================================================================================

Position 2 : IT Support Engineer (SINGAPOREAN ONLY- NEED SECURITY CLEARANCE)

Place : Central Region

Basic Salary: $2700~$3500 + Additional Phone Allowances: $20

Contract : 2 years renewable

Working Days & Working Hours : Monday -Friday (8am - 5.30pm) ; Monday to Friday (8:30am -6:30pm) ; Mon-Fri 9am to 6.30pm

Job Scope Description & Responsibilities :

• Support consists of IT Service Management (ITSM) tickets requests, walk-in, on-site , self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support
• Require to support the IT concierge counter where they need to meet the users face to face, provide Level 1 to 1.5 IT support
• Address and resolves basic incident, walk in and requests, logs all incidents and requests ; engages Subject Matter Experts to resolve incidents that are beyond the scope of their ability or responsibilities
• Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information/ basic troubleshooting done. Critical tickets involving any security related matters or data breached to be escalated within an hour
• Document resolutions and updates self-help and knowledge base. Grows general knowledge of current IT application and services, increasing ability to resolve requests on first contact
• Network troubleshooting, both wired and wireless using Fluke testing device
• Verification of whitelisted USB device and to perform whitelisting of USB device
• Troubleshooting of hardware problem for PCs and PC peripherals, and reporting to vendor for Return Merchandise Authorization (RMA)
• Software installation, Elevated Administrator access requirements and Software Security Compliance checking for onboarded/ corporate systems
• Removal and Secure Erasing of storage media for write off\Secure Token and connectivity issue
• Password reset for corporate user accounts
• Expected to move IT equipment with the proper handling tool

Requirements :

• Strictly open to Singaporean only (Only Local as Security Clearance Required)
• Diploma in IT or relevant discipline.
• Chinese speaker is welcome to deal with China-speaking clients
• Minimum have 2 years of IT experience
• Only IOS and Samsung digital devices are allowed , except China brand Handphone is not allowed.
• Have IT trained with IT frontline experiences would be PRIORITY