DevOps and IT Operations Engineer (US Shift)

DevOps & IT Operations Engineer (US Shift)

About NeuroDiscovery AI

NeuroDiscovery AI is a fast-growing HealthTech and AI company revolutionizing neurology through cutting-edge artificial intelligence. Our proprietary AI platform and multimodal neurological dataset help accelerate clinical trials, enable real-world evidence generation, and transform neurological research and patient care. We work with leading neurology providers, pharmaceutical companies, and healthcare organizations to solve some of the most complex challenges in neuroscience.

Key Responsibilities

• Deployment monitoring - verify rollouts, catch failed deploys, and monitor CI/CD pipelines (ArgoCD, GitHub) during the US window.
• Cluster & application uptime - watch EKS workload health (pod and application uptime, alerts, resource pressure) and perform first-line remediation - rollout restarts, scaling, restarting stuck workloads - per runbook.
• On-prem, edge support - remotely restart failed applications on Mac Studios at US clinic sites, diagnose connectivity and endpoint issues, and coordinate with on-site clinic staff.
• End-user IT support - provide first-line IT and endpoint support to US end users during their hours (device, MDM, AV, connectivity), bridging the window when the India IT/sysadmin is offline.
• Incident triage - assess severity during shift, execute runbooks, resolve what you can, and escalate cleanly to the IST team with full context.
• Handoff & logging - maintain disciplined written start/end-of-shift handoffs; log incidents in Jira and track issues in GitHub.
• Runbooks - contribute to and improve runbooks based on recurring issues.

Required Skills & Experience

• 3-5 years in a hybrid DevOps, IT-operations, SRE, or NOC role.
• Hands-on Kubernetes, EKS operations - kubectl, reading logs, managing deployments, ArgoCD.
• AWS fundamentals - EC2, EKS, CloudWatch, IAM basics.
• Monitoring and alerting with Prometheus, Grafana.
• Comfortable across both Linux and macOS - remote Mac Studio support is core to this role.
• Endpoint & IT support fundamentals - MDM (Jamf, Kandji, or similar), AV, remote troubleshooting (VPN, SSH, remote access).
• Scripting (Bash, Python) for triage and light automation.
• Incident handling, ticketing (Jira), and Git, GitHub.
• Able to work autonomously through solo night coverage, with strong, clear written communication for handoffs and for US clinic/end-user interaction.

Nice to Have

• Healthcare or HIPAA-regulated environment experience and PHI-handling awareness.
• Exposure to Karpenter, KEDA, or GitOps workflows.
• Prior experience on a US-shift or follow-the-sun team.

Shift

11:00 AM - 8:00 PM US Eastern (8:30 PM - 5:30 AM IST)

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.