DevOps Engineer

About the Role

We are looking for DevOps Support Engineers to join a high-impact IS Operations team within one of the world’s leading financial technology companies based in Beirut.

This is a support-focused operations role within the IS Operations domain. You will be responsible for maintaining, monitoring, troubleshooting, and supporting mission-critical platforms and infrastructure that serve managed services teams and end clients globally.

This is not a DevOps engineering/build role. You will not be designing CI/CD pipelines from scratch. Instead, you will play a key operational role in ensuring platform stability, supporting releases, responding to incidents, and maintaining business continuity across production environments.

Key Responsibilities

• Monitor and support in-house developed platforms, microservices, and containerized services running on AWS
• Diagnose and troubleshoot software, infrastructure, and operational issues
• Handle incidents, service requests, and change management tickets through ITSM platforms
• Respond to automated alerts and ensure system health and service continuity
• Execute and oversee Saturday production releases with accuracy and accountability
• Perform root cause analysis for recurring issues and escalate complex cases when required
• Conduct routine maintenance activities, software updates, and security patching
• Maintain and improve operational documentation, runbooks, and knowledge base articles
• Collaborate with internal teams during shift handovers to ensure seamless operational continuity
• Proactively recommend process improvements and operational enhancements
• Support end users while ensuring SLAs for response and resolution are consistently met
• Work rotating shifts as part of a 24/6 operational support model

Requirements

• Bachelor’s degree in MIS, Computer Science, or a related field
• 1–2 years of experience in IT Support, DevOps Support, Systems Operations, or a similar role
• Hands-on experience with Docker and Kubernetes, including deployments, monitoring, and basic troubleshooting
• Working knowledge of AWS core services
• Understanding of microservices architecture and distributed systems
• Familiarity with ITSM tools and operational workflows (incident, change, and service request management)
• Basic understanding of CI/CD pipelines and release management processes
• Strong written and verbal communication skills
• Scripting knowledge in Bash or Python is considered a plus
• Ability and willingness to work rotating shifts, including nights and weekends