DevOps Engineer

DevOps Engineer

Contract: 1 year (renewable)  |  Santiago, Chile  |  Hybrid (3 Days Onsite)

As a DevOps Engineer, you will be responsible for designing, building, and operating automated platforms that enable reliable, secure, and scalable delivery of the MX platform across SaaS, cloud, and on-premise environments.

You will play a key role in CI/CD implementation, infrastructure automation, environment management, and production reliability, working closely with development, QA, and client-facing teams.

Key Responsibilities

1. CI/CD & Release Engineering

• Design, implement, and maintain CI/CD pipelines to support continuous integration, testing, and deployment across multiple environments
• Ensure pipeline stability, performance, and reliability, minimizing build failures and delays
• Implement automated build, packaging, and deployment processes
• Enforce version control best practices (branching strategies, tagging, artifact management)
• Support release cycles, including validation, smoke testing, and rollback strategies

1. Automation

• Plan & Code Templates stored in Git repositories alongside application code, allowing template updates to be version-controlled, code-reviewed, and tracked
• Automate environment provisioning, configuration, and upgrades
• Build reusable automation components to improve scalability and consistency
• Reduce manual operations through process automation and scripting

1. Environment & Platform Management

• Deploy and manage MX environments across development, testing, and production stages
• Handle environment lifecycle:
  • Provisioning
  • Configuration
  • Upgrades & patching
  • Decommissioning
• Ensure environments are standardized, reproducible, and compliant
• Support multi-client and multi-environment setups in SaaS or hybrid models

1. Monitoring, Observability & Reliability (SRE mindset)

• Implement and maintain:
  • Monitoring
  • Logging
  • Alerting
• Ensure end-to-end observability of platforms and pipelines
• Perform root cause analysis (RCA) on incidents
• Contribute to improving system reliability, SLAs, and operational KPIs

1. Data & Environment Operations

• Manage environment data lifecycle:
  • Data provisioning
  • Data masking for non-prod environments
  • Data sampling and reduction
• Support database operations:
  • Migration
  • Sanitization
  • Reconciliation
• Ensure compliance with security and data governance requirements

1. Incident & Support Management

• Act as a technical escalation point for environment and platform incidents
• Troubleshoot complex issues across infrastructure, pipelines, and environments
• Coordinate with support and product teams for resolution
• Ensure proper documentation and knowledge sharing

1. Collaboration & Delivery Enablement

• Collaborate with:
  • Development teams (integration into CI/CD pipelines)
  • QA teams (test automation and environment consistency)
  • Product teams (release readiness and constraints)
  • Client teams (technical coordination and delivery)
• Contribute to smooth delivery across project lifecycle

1. Continuous Improvement & Best Practices

• Promote DevOps principles:
  • Automation-first
  • Continuous integration & delivery
  • Shift-left testing
• Identify inefficiencies and propose improvements
• Contribute to:
  • Internal tooling
  • Documentation
  • Standardization efforts
• Share knowledge and support onboarding of new team members

Required Skills & Experience

Technical Skills

• CI/CD tools: Jenkins, GitLab CI, Azure DevOps
• Version control systems: Git (advanced usage)
• Proficiency in template engines, specifically FreeMarker (FTL)
• Scripting: Shell, Python, Groovy
• Operating systems: Linux/Unix
• Cloud platforms: AWS (preferred), Azure/GCP is a plus
• Databases: RDBMS (Oracle, PostgreSQL, or similar)

DevOps & Platform Expertise

• Experience building and operating CI/CD pipelines in complex environments
• Knowledge of monitoring and observability tools
• Exposure to SaaS / distributed architectures

Soft Skills

• Strong analytical and troubleshooting skills
• Ability to work under pressure in production environments
• Clear communication with both technical and non-technical stakeholders
• Team-oriented with strong collaboration mindset
• Proactive and continuous improvement mindset

Experience

• 1-2 years of experience in DevOps, CI/CD
• Hands-on experience in production or client-facing environments preferred

Education:

• Bachelor's degree in a related field required