DevOps Engineer (Operations & Platform Support)

Technology Stack (Key Technologies):

• Container Orchestration: Kubernetes, Docker

• GitOps & CI/CD: ArgoCD, GitHub Actions, Helm

• API Gateway & Ingress: Kong Gateway, Traefik

• Monitoring & Observability: Grafana, Prometheus, Loki

• Databases: PostgreSQL, MySQL, Neo4j, Redis, ClickHouse, Qdrant

• Streaming & Messaging: Apache Kafka (Strimzi)

• Data Platform: Apache Airflow, Trino, Hive Metastore, OpenMetadata, MinIO (S3)

• Security: HashiCorp Vault, OpenBao

• Configuration Management: Ansible

Key Responsibilities

• Own day-to-day operations and support of a large-scale Kubernetes-based platform and associated infrastructure.

• Monitor system health, availability, performance, and reliability across production environments.

• Lead incident triage, troubleshooting, root cause analysis (RCA), and resolution of production issues.

• Manage operational tickets, service requests, and change activities while meeting defined SLAs.

• Support and troubleshoot Kubernetes, Kafka, PostgreSQL, MySQL, Kong Gateway, CI/CD pipelines, and monitoring platforms.

• Drive platform stability through proactive monitoring, alerting, performance optimization, and automation.

• Participate in on-call support and incident response activities.

• Collaborate with development, platform, and infrastructure teams to resolve issues and prevent recurrence.

• Maintain operational documentation, incident reports, and post-mortem analyses.

• Provide clear and timely communication to technical and business stakeholders during incidents and outages.

Required Skills & Experience

• 4+ years of experience in DevOps, SRE, Platform Operations, or Production Support.

• Strong hands-on expertise in Kubernetes administration, troubleshooting, and production support.

• Experience managing and supporting highly available PostgreSQL, MySQL, and Kafka environments.

• Proficiency with ArgoCD, GitHub Actions, Helm, and GitOps practices.

• Strong monitoring and observability experience using Grafana, Prometheus, and log analysis tools.

• Solid Linux administration and scripting skills (Bash, Python, or Go).

• Experience with Vault/OpenBao, security best practices, and infrastructure automation.

• Strong incident management, ticket triaging, RCA, and stakeholder communication skills.

• Understanding of ITIL processes, change management, and operational support models.