Devops Support Engineer

Role & responsibilities

Key Responsibilities

• Manage case queues in accordance to customer agreements.

Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform.

• Understand and advocate for customer needs.

Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems.

• Manage customers' expectations and experience in a way that results in high customer satisfaction.

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.

Qualifications

2-3 years of prior experience in Salesforce and DevOps methodologies 1-3 years of prior experience in Copado

1-3 years of prior experience in Customer Support or DevOps.

Knowledge of SaaS environments and Integrated Technologies.

Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.).

Preferred candidate profile