DevOps Tech Lead (AWS + ArcGIS Enterprise)

About The Role In this role, you will lead the infrastructure behind a large-scale ArcGIS Enterprise platform running on AWS from Kubernetes-based deployments to CI/CD, observability, and disaster recovery. You will set the technical standards the team builds on, work directly with architects and client stakeholders, and own how reliably the platform runs in production.

Responsibilities

• Lead the implementation, modernization, and day-to-day operation of AWS infrastructure supporting an ArcGIS Enterprise platform
• Own platform reliability, performance, and availability, driving improvements through automation, monitoring, and incident management
• Collaborate with architects, engineering teams, and client stakeholders to keep the platform scalable, secure, and maintainable
• Deploy, configure, upgrade, and tune ArcGIS Enterprise environments, including deployments on Kubernetes, across development, testing, and production
• Design Infrastructure as Code and CI/CD pipelines with Terraform or CloudFormation, replacing repetitive operational work with automation
• Perform root cause analysis on production issues across application, infrastructure, and integration layers
• Implement backup, recovery, high-availability, and disaster-recovery procedures in line with security and governance requirements
• Define technical standards, and maintain operational documentation

Requirements

• Hands-on experience operating ArcGIS Enterprise in production - deployment, configuration, administration, upgrades, patching, and migrations, including on Kubernetes
• Practical knowledge of ArcGIS Enterprise security, networking, storage, integrations, and performance tuning
• Strong hands-on experience with AWS services and infrastructure operations, including migration and modernization projects
• Solid background in Infrastructure as Code, CI/CD, and Kubernetes environments, using Terraform, CloudFormation, or similar tools
• Working knowledge of monitoring, logging, and observability tooling, with confident production troubleshooting
• Experience leading technical initiatives, mentoring engineers, and working with client stakeholders
• Comfortable working proficiency in English (upper-intermediate or higher) within a multicultural environment

SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.