Devops + Tech Support Engineer

Job Summary

We are looking for a hands-on DevOps + Tech Support Engineer to own production infrastructure for a growing healthcare clinic network. The role involves managing AWS infrastructure, databases, CI/CD, monitoring, and production support.

Job Requirements

• 3-5 years of hands-on experience in Cloud Infrastructure, preferably AWS.
• Experience with AWS App Runner, ECR, S3, CloudFront, and RDS.
• Hands-on SQL database administration with MariaDB, MySQL, PostgreSQL, or SQL Server.
• Experience managing read replicas and database replication.
• Strong Docker experience with any orchestration platform such as ECS, EKS, GKE, AKS, or Kubernetes.
• Experience managing infrastructure deployed by a separate development team or external agency.
• Experience handling production issues outside business hours and participating in on-call support.
• Experience with CI/CD pipelines, secrets management, monitoring, and alerting.
• Healthcare, clinic technology, or hospital IT experience is advantageous.

Job Responsibilities

• Own and manage AWS production infrastructure end-to-end.
• Set up and manage read replicas for MariaDB and PostgreSQL to keep BI workloads away from production.
• Build and manage CI/CD pipelines for web applications.
• Manage secrets and credential rotation using AWS Secrets Manager and SSM Parameter Store.
• Implement and maintain monitoring and alerting using CloudWatch and SNS.
• Manage cloud cost governance and server capacity planning.
• Act as the first point of contact for production support across the clinic network.
• Troubleshoot and resolve production incidents, including weekend/on-call issues.

Benefits

• Innovative Engineering: Collaborative, fail-fast culture with a flat hierarchy that encourages learning, initiative, and curiosity.
• Masterful Development: Focus on clean code, SOLID principles, TDD/BDD, robust CI/CD, and polyglot engineering.
• Continuous Growth: Structured mentorship, masterclasses, Geeknights, workshops, skill development, and opportunities to contribute to technical blogs.
• Agile Client-Centric: Agile practices including Scrum and XP, with strong ownership and focus on understanding client needs to deliver impactful solutions.
• Supportive Environment: Healthy work-life balance, flexible schedules, comprehensive benefits, generous leave, and regular team-building activities.

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