DEX Automation Engineer

Role: Digital Experience Automation Engineer

Location: Budapest, Hungary

Duration: Contract / FTE

Automation and Insights Engineer - Enablement, Automation and Continuous Improvement

The Automation and Insights Engineer builds the tooling that makes detection reliable and turns repeated findings into permanent fixes.

• Build and maintain Nexthink dashboards, alerts and experience metrics
• Design proactive campaigns, including user notifications and self-healing prompts
• Develop and tune Nexthink Act automations and remote actions
• Partner with global Workplace Technology Services teams on fixes and preventive actions
• Ensure consistency of experience metrics across all three regions
• Reduce alert noise and false positives so the team's attention stays on real degradation

Successful candidates bring deep Nexthink expertise, a scripting and automation mindset, and the collaboration skills to work credibly with engineering teams.

Responsibilities:

• Provide continuous, proactive monitoring of the enterprise desktop environment - desktops, laptops and virtual desktop infrastructure - as part of a follow-the-sun model
• Detect anomalies through trend, threshold and behavioral change analysis before users are impacted
• Validate alerts, assess business impact, and select the correct intervention: a targeted user campaign, a self-healing action, or an engineering escalation
• Deep dive into discovered issues rather than closing them at the symptom, documenting the underlying cause and the evidence behind it
• Identify trends, recurring issues and systemic weaknesses in the desktop estate and raise them with the appropriate owners
• Produce standardized handoff notes before every regional shift transition
• Record and document outcomes so that events feed trend tracking and future learnings
• Partner with Service Desk, Workplace Technology Engineering, Incident Management and Resolution, Change Management and Production Assurance on triage, data-backed fixes, outage resolution and real-time change impact analysis
• Own regional and global reporting, including the monthly executive review of the top experience degradations and the actions taken
• Contribute to the weekly global digital experience sync covering trends, emerging risks and automation wins

Qualifications:

• Bachelor's degree and/or 5+ years of experience in end-user computing, desktop engineering or technology operations
• Hands-on experience with digital experience monitoring platforms; direct Nexthink experience strongly preferred
• We are looking for people who are curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution
• Strong analytical skills, with the ability to work across large data sets and recognize patterns that are not yet obvious
• Maturity to execute job functions with minimal guidance, and the judgment to know when to escalate
• Very strong verbal and written English communication skills, including the ability to translate complex technical problems for senior stakeholders
• Experience in a fast-paced financial services or comparable enterprise environment preferred
• Enjoy working as part of a global team and independently, across time zones and regional handoffs

Required Technical Skills:

• Nexthink - Finder, Portal, Act, remote actions and campaigns
• Windows Desktop (Windows 10/11) troubleshooting and administration
• macOS endpoint support
• Virtual desktop infrastructure (VDI)
• Active Directory
• PowerShell scripting; Python or an equivalent language an advantage
• Query construction and data analysis for reporting and investigation
• Sysinternals tools
• Enterprise operations tooling such as Splunk, Wireshark or ExtraHop
• Reporting and visualization tools for executive and stakeholder dashboards