DFMPro Technical Advisor

Full job description

As a DFMPro Technical Advisor (TA) Associate, you will demonstrate, analyze and improve how customers interact with our mechanical software, creating strategies to boost purchasing, loyalty, and business growth through revenue. You will be responsible for helping map the customer’s journey, analyzing feedback (VoC), and helping develop Design for Manufacturing rule requirements for the customer.

Job Requirements:

• Basic understanding of mechanical engineering and software development.
• Ability to advance mechanical software through demos, proof-of-concepts, or pilots
• Investigates and provides technical feedback and information as required to respond to customer inquiries.
• Participate in weekly technical calls with the customer on a weekly or bi-weekly schedule
• Record, manage, and update all information in CRM (Customer Relations Management System)
• Coordinates with PD & CX and help manage release notification in conjunction with marketing.
• Manage customer issues by interacting with the DFMPro users, scheduling work-through team meetings, and drive resolutions if conflicts exist.
• Facilitate customer scheduled calls, ad-hoc calls, and service request.
• Participate in Sales/CX meeting to provide ideas and suggestions to gain revenue.
• Interfaces with internal and external customers (engineers) to manage rule development, JIRA, and customer requirements.
• Coordinate customer visits for relationship development and business reviews.
• Expected travel 30-40%, supporting US regions
• 100% remote
• Performs other functions as required.

Required Skills and Qualifications

• Experience: Usually, 0 -3 years of experience in engineering, technical sales, technical advisor, applications engineer, sales engineer, consulting, new college grad (no more than 2 years graduated) or related fields.
• Analytical Skills: Ability to interpret data and turn it into actionable, strategic recommendations.
• Communication: Excellent verbal and written skills for client-facing, presentation, and facilitation roles.
• Project Management: Strong organizational skills to manage multiple projects and stakeholders.
• Education: Bachelor’s or master’s degree in engineering, business, or a related field.
• Required Language: English
• Additional Preferred Language: None
• Major Airport: within 40 miles

Location: US

1. Dallas
2. Houston
3. TX (40 miles within major Airport)