DGM - Downstream Order Execution Manager

The Downstream Order Execution Manager is responsible for ensuring efficient execution of customer orders End to End. The role needs coordination with All National Sales Region & Branches , CMBD , All BU offer teams ,GSC Planning, Plant Manufacturing, Warehousing- Imports- Last mile transportation and Logistics sub function, Customer Care, and all Finance controller + Credit Control teams to deliver outstanding sales execution , world class customer experience via NSSoD , achieve OTIF targets, and support Schneider Electric business growth.

Key Responsibilities

Manage daily order execution activities and ensure timely fulfillment of customer commitments.

Monitor order backlog, delivery performance, allocation issues, and customer escalations.

Coordinate with Planning, Manufacturing, Procurement, Warehousing, and Logistics teams to resolve supply constraints.

Drive OTIF, order cycle time, and customer satisfaction improvements.

Conduct regular backlog and execution reviews and implement corrective actions.

Support business continuity by managing execution risks and escalation processes.

Lead continuous improvement initiatives using Lean and Schneider Performance System principles.

SAP & Digital Tools

Utilize SAP ECC & E2E Tower for order management, Golden screw & VIP Order management via Prio, delivery tracking, and execution reporting.

Leverage Power BI dashboards and digital control tower tools to monitor KPIs and identify risks.

Support automation, workflow digitization, and data quality initiatives.

Ensure compliance with master data and operational governance requirements.

Qualifications & Experience

Bachelor's degree in engineering, Supply Chain, Operations, or Business.

8-12 years of experience in order management, customer operations, supply chain, or logistics.

Hands-on experience with SAP and supply chain execution processes.

Experience of being part of high-performance

teams and managing cross-functional stakeholders including National Sales, All BUs & Credit control / Finance HRBP’s.

Key KPIs

• On-Time-In-Full (OTIF)
• Order Cycle Time
• Revenue Realization—All NSO Region including NC & RE3-Retail division + All Transactional BU’s. Month on Month—All Qtr. closing + Yearly Target.
• Customer Target support—Support Top partners achieve Linearity /Yearly target + any scheme-based order execution support.
• Backlog Management –clean orders systematically securing OTDS/BOV
• Customer Satisfaction --NSSoD
• Productivity Improvements