DGM / Sr Manager - Business Analytics

**The role involves solving business problems by combining data analysis with on-ground business understanding to drive improvements in sales performance, customer lifecycle outcomes, partner productivity, and product usage through actionable, data-backed insights.Key Responsibilities

• Identify and structure high-impact business problems across sales, renewals, customer adoption, and product performance
• Engage with sales teams, partners, customers, and new markets to understand on-ground execution and behavioural gaps
• Analyse sales, usage, and operational data to identify key patterns, correlations, and performance drivers
• Perform funnel, cohort, and root-cause analysis across conversions, churn, upsell, cross-sell, and new product scale-up
• Build early-warning indicators and leading metrics to flag revenue and retention risks proactively
• Translate insights into clear, actionable recommendations and work cross-functionally to drive execution outcomes

QualificationGraduate or Post-Graduate in Engineering, Commerce, Economics, Statistics, Business, or related disciplines, or equivalent practical experience in business analytics or problem-solving roles within SaaS or platform businesses.**

**Relevant Experience

5+ years of relevant experience in business analytics, product analytics, revenue analytics, or decision-support roles within:

• SaaS / Platform businesses (preferred)
• Fintech, EdTech, Telecom, or subscription-led companies

Experience working closely with sales, operations, or customer-facing teams is highly desirable.

Skill Sets

• Strong analytical, logical, and problem-structuring ability
• Ability to frame hypotheses and validate them using data
• Solid understanding of SaaS business metrics including sales funnels, customer lifecycle, and subscription/renewal economics
• Hands-on capability with Excel, SQL, and/or Python
• Strong communication, documentation, and presentation skills
• Comfortable working in ambiguous, cross-functional, and execution-oriented environments**