DGM / Sr. Manager - Inside Sales

You will be responsible for driving new customer acquisition through inside sales. Your primary focus will be on building and managing a high-performing sales engine, implementing scalable sales processes and leveraging technology to maximise lead conversion rates. You must be results-driven, possess strong data orientation, and have a track record of successfully building and managing inside sales processes.

Responsibilities

• Ownership of

• New Customer Acquisition

• Performance Management of Team

• Lead Conversion Metrics & Lead Journey Efficiency

• Operation Metrics of OB Contact Center

• Total Cost Per Customer Acquired

• Responsible for Enabling Tools & Technology & New Age technology

• Dialer / CRM

• BOT Efficiency

• MIS & Analytics

• Integration & usage of multiple communication channels like calls, WhatsApp etc

• Build and execute Process to drive efficiency in Execution

• Team Management

• Hire for Relevant Skills,

• Train to Break Zero Fast

• Retain a team of high calibre people

• Drive Productivity of TL / Advisors

Skill Sets / Requirements:

• Strong understanding of inside sales operations, including lead generation, lead nurturing, and sales process optimization.

• Good at Operation excellence of a sales processes,

• High Adoption and Adaptability of ever changing ecosystem BOT / AI / New Training

• High achievement orientation. Takes full ownership of activities and outcomes

• Data-oriented mindset with proficiency in using analytics tools

• Relevant Experience

• 8+ years in Telesales Process, 3+ as Manager