Diagnostics Services Head

JOB DESCRIPTION DIAGNOSTICS SERVICES HEAD

Position Details

• Designation: Diagnostics Services Head
• Department: Diagnostic Services
• Location: Central
• Reporting To: Project Head
• Employment Type: Full-Time

Job Purpose

To lead diagnostic services across facilities, ensuring reliable, timely and quality pathology and radiology services, with appropriate technical standards, reporting and patient safety.

Key Responsibilities

• Lead pathology and radiology services across all Jio Arogya facilities and ensure defined diagnostic standards are maintained.
• Establish and monitor diagnostic SOPs, protocols, testing processes, reporting standards and quality controls.
• Oversee laboratory and radiology teams, including staffing, technical guidance, rosters and service availability.
• Ensure proper sample collection, handling, processing, testing, reporting and timely dispatch of diagnostic results.
• Monitor critical, abnormal and delayed reports and ensure timely escalation and clinical follow-up.
• Oversee diagnostic equipment, calibration, maintenance, breakdowns and technical readiness in coordination with relevant teams.
• Ensure availability and appropriate use of reagents, consumables and other diagnostic requirements in coordination with Supply Chain.
• Coordinate with Medical Services and Operations for investigations, referrals, patient requirements and continuity of care.
• Monitor diagnostic quality, turnaround time, sample rejection, reporting accuracy and other diagnostic KPIs.
• Lead investigation of diagnostic errors, discrepancies, sample rejection and quality issues and ensure corrective action.
• Ensure compliance with applicable laboratory/radiology standards, safety requirements, biomedical waste procedures and accreditation requirements.
• Support internal, regulatory and accreditation audits and closure of observations.
• Review diagnostic MIS and performance trends and drive service improvement initiatives.
• Support training and competency development of laboratory and radiology staff.

Qualification & Experience

• MD/DNB Pathology or relevant postgraduate qualification; qualification in Radiology preferred for applicable scope.
• Relevant senior experience in diagnostic laboratory, hospital, radiology or multi-centre diagnostic services.
• Knowledge of NABL/NABH or applicable diagnostic standards preferred.

Key Skills

• Diagnostic Services Management
• Pathology & Radiology Operations
• Quality & Patient Safety
• Diagnostic SOPs & Governance
• Equipment & Technical Management
• TAT & Performance Management
• Audit & Accreditation
• Team Leadership