Dialer Engineer

Position Overview:

A day to day schedule would consist of answering client calls, responding to

emails to help resolve client issues, either with internet, phone service,

changes to their phone system as well as configuring pbx for new clients,

porting in phone numbers and following up on previous support tickets to

ensure all issues are resolved.

Candidates must be able to follow SOP, create support tickets, follow

through if issue is not resolved right away, and ask for help if there is a

road block until client issue is resolved.

EXTREMELY well organized

must be a self-starter, outside the box thinker

be able to work under pressure, keep organized and look for solutions

seek out solutions when they hit a roadblock instead of dropping the

task and forgetting it

answer support/general calls from end users and resolve their issue

provision new phone systems, phones, port numbers

manage remote installation of internet & VoIP service with on-site

techs

install/maintain/upgrade software for IP cameras

Tools that require experience in

Asterisk/Vicidial/GoAuto Dial

VoIP troubleshooting

Maintain Windows Server, Dialer, VoIP, FTP Server, WatchGuard,

Firewall, VPN, Router & Switches, Daily Backup & Antivirus

IP phone configuration & setup

CentOS and general Linux operation

General Skills

-Be able to speak & write English fluently with little or no accent

-must have high speed internet with at least 10m connection

-access to a working computer and a quiet place to work

Required Skills

ViciDial Asterisk GoAuto Dial

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