Dialer (US Sales Team)

Key Responsibilities

• Cold Calling & Lead Generation: Proactively reach out to potential clients, identifying and qualifying leads while maintaining a warm and professional approach.
• Appointment Setting & Follow-ups: Schedule meetings for team members and follow up with prospects to nurture relationships and guide them through the sales process.
• Sales & Client Engagement: Sell staffing direct-hire and staff augmentation services, clearly communicating value and fostering long-term client relationships.
• CRM & Database Management: Maintain accurate records of interactions in the CRM system to ensure streamlined communication and organized follow-ups.
• Customer Support & Product Assistance: Address customer inquiries via phone, email, and chat, providing support for products and services while resolving concerns effectively.
• Market Research & Industry Awareness: Stay informed on industry trends and insights to provide relevant information to potential clients.
• Compliance & Call Guidelines: Follow scripts and company policies while adhering to industry regulations regarding outbound calls.
• Performance & Target Achievement: Meet or exceed call, sales, and revenue targets while maintaining a focus on customer satisfaction.
• Networking & Relationship Building: Expand professional connections through networking events, associations, and social media platforms.
• Training & Continuous Improvement: Participate in training sessions to enhance product knowledge, customer service, and sales techniques.

Skills, Knowledge and Expertise

• Excellent English Proficiency: Strong spoken and written English skills, with the ability to articulate ideas clearly and persuasively over the phone.
• Sales & Customer Service Experience: 2-3 years of experience in cold calling, telemarketing, or call center roles targeting US companies. Previous sales or customer service experience is advantageous.
• Competitive & Goal-Oriented: Tenacious sales attitude, persistence in making high-volume outbound calls, and the ability to handle rejection professionally.
• Service-Oriented & Relationship Building: Strong customer service skills with the ability to build rapport, establish relationships, and provide a positive experience for potential clients.
• Communication & Listening Skills: Strong verbal communication and active listening skills to effectively engage prospects and address their needs.
• Organizational & Multitasking Abilities: Ability to manage multiple leads, prioritize tasks efficiently, and work in a fast-paced environment.
• Tech-savvy & CRM Knowledge: Comfortable using automated dialing systems, CRM software, and other communication tools.
• Problem-Solving & Initiative: Strong problem-solving skills, ability to work independently and collaboratively, and a proactive approach to challenges.
• Resilience & Adaptability: Patience and the ability to perform under pressure while meeting deadlines and sales targets.
• Education & Leadership: High school diploma or equivalent (Bachelor’s degree preferred but not required); previous experience managing junior sales teammates is a plus.