Diary Appointment Co-Ordinator

• 5 Days a week, & one in three Saturdays
• Hours 8:00am – 5:30pm (Mon – Friday) & Every 3rd Saturday in Rotation 8.30am – 1:00pm
• Annual Salary basic £28,000 OTE £31,000+
• 22 Days holiday + bank holidays
• Located at Hadfield Road. Cardiff. CF11 8WD

This is a great opportunity for the ideal candidate to represent our CUPRA / SEAT / SKODA / SUZUKI / GEELY Dealerships in a Customer Facing Role and assist with the general day to day running of our Car Dealership operations. This role places a major responsibility in the success of our Car Sales & Servicing Business.

Established in 1961, White Dove Garages Limited is a family run business with strong values in customer service.

You will be a primary point of contact in a customer facing environment, supervising and assisting the main reception point. The role comprises of general office administration and some Customer interaction. A training pathway will be provided leading to Industry Recognised Accreditation.

Office Administration

• Preparing Diary Appointments for our Workshop
• Costing & Invoicing Customer Work Instructions
• Assisting with inbound & outbound follow-up calls.

Customer Service

• Assisting Service Advisors at the Customer Point of Contact.
• Providing Support to telephone reception during peak times
• Addressing customer queries
• Conducting outbound telephone calls to customers verifying that their recent visits had met with their expectations
• Responsibility for the appearance of the Dealership.

Key Requirements

• Good Telephone Manner Essential
• Smart Professional Appearance
• Organised with Good attention for Detail
• Ability to follow processes and work in a team environment
• Experience within a Customer / Guest Relations environment or a reception position is preferred but not essential
• Character, Attitude, Energy, Drive and Common Sense are our 5 un-teachables to be successful in this role

Job Type: Full-time

Job Type: Full-time

Pay: £28,000.00-£31,000.00 per year

Benefits:

• Company pension

Work Location: In person