Digital Account Manager

About Our Client

Our client is building a world where analytics fuel the applications that drive business forward. They are the premier AI-powered embedded analytics platform that empowers product and development teams to build accessible, data-driven insights into every product experience. With over 20 years of experience powering analytics in customer-facing products, they provide the governed distribution layer for product AI, allowing their customers to ground AI in their approved metrics, context, and access rules, then deliver it into the workflows their users already rely on. From startups to the world's largest enterprises, our client turns data into a significant competitive advantage, accelerating product innovation and driving real business value.

About the Role

We are seeking a results-driven, tech-savvy Digital Account Manager to join their Sales division and own commercial growth across our Digital and Growth account segment. This is not a traditional, manual, high-touch account management role. It is a data-driven commercial position that operates at the intersection of Sales, Product-Led Growth (PLG), Marketing Automation, and AI-assisted selling.

You will own the full commercial lifecycle for a portfolio of hundreds of accounts, driving Net Revenue Retention (NRR), predictable contract renewals, and scalable expansion/upsell opportunities through automated playbooks, telemetry-based triggers, and targeted one-to-many campaigns. If you thrive in a quota-carrying environment that leverages automation, predictive usage analytics, and modern AI tools to maximize revenue density across a high-volume portfolio, this role is for you.

Responsibilities

• Own and drive financial outcomes (ARR, NRR, and Gross Retention Rate) across an assigned digital account portfolio.
• Manage structured, high-velocity renewal operations to maintain predictable gross retention rates.
• Identify, qualify, and close expansion revenue opportunities (tier upgrades, node/usage expansions, add-on modules, and advanced AI features).
• Design, test, and optimize automated commercial playbooks triggered by usage spikes, license threshold warnings, and key renewal countdown dates.
• Execute targeted one-to-many commercial campaigns (e.g., pricing model upgrades, AI feature monetization launches, self-service expansion incentives).
• Manage dynamic digital pipelines, combining automated self-service paths with targeted high-impact interventions.
• Leverage product usage telemetry, feature engagement rates, and predictive health scores to proactively spot revenue opportunities and churn risks.
• Partner with Digital CSMs to translate high adoption signals (e.g., heavy Compose SDK calls, high query volume, active AI assistant usage) into commercial contract expansions.
• Articulate the commercial value of Sisense's latest capabilities, including embedded AI assistants, MCP Server integrations, and custom white-label analytics packages.
• Guide customers on how to monetize their internal and external analytics offerings using higher Sisense platform tiers.
• Collaborate closely with Digital CSMs to maintain clear delineation between technical health and commercial negotiations.
• Provide feedback to Sales Operations, Marketing, and Product teams to continuously optimize self-service checkout flows, dynamic CPQ tools, and automated messaging.

Requirements

• 3–5+ years in Account Management, B2B SaaS Commercial Sales, or Customer Success with a strong track record of quota ownership.
• 2+ years of experience managing high-volume portfolios (150–300+ accounts) using digital, pooled, or automated commercial models.
• Demonstrated success in consistently hitting or exceeding expansion, renewal, and Net Revenue Retention (NRR) targets.
• Comfortable navigating telemetry dashboards, usage-based metrics, and CRM analytics to prioritize high-value revenue actions.
• Hands-on experience with Salesforce, customer success platforms (Gainsight/ChurnZero), and modern AI workflow tools (Claude, ChatGPT, automated sales triggers).
• Exceptional written and verbal English skills, with the ability to create clear, persuasive one-to-many sales campaigns as well as execute high-velocity closing calls.

Nice to Have

• Background in embedded analytics, BI, developer-facing platforms, cloud infrastructure, or API-first software.
• Familiarity with product-led growth (PLG) motions or helping software clients monetize embedded data features.