Digital Adoption Consultant

Shift: 5pm - 2am (cab & dinner services included)

Work mode: Work from Office

Location: Hsr layout, Bengaluru

What Skills Are We Looking For?

• Ability to build relationships with multinational stakeholders and understand the purpose and requirements of various customer business/enterprise applications, processes, and user personas

• 3-5 years of experience in any of the following domains:

• Content Creation

• Instructional Design

• Technical Writing

• Customer Success

• Account Management

• Marketing

• Software Development

• Business Analysis

• Comfortable working in a dynamic and evolving environment

• Willingness to travel to client locations as required

Qualification Criteria and Skills

• Awareness of diverse cultures and practices across geographies

• Experience in one or more of the following industries:

• IT / ITES

• Healthcare

• BFSI

• Manufacturing

• FMCG

• Oil and Gas

• Knowledge of enterprise applications such as ERP, CRM, CLM (e.g., Salesforce, MS Dynamics, SAP, Oracle, Icertis) is an added advantage

Role and Responsibilities

• Work with global customers to identify target audiences training needs
• Understand customer applications and processes and derive actionable insights and use cases to improve digital adoption
• Handson knowledge or experience with HTML, CSS, and JavaScript
• Collaborate with crossfunctional teams to deliver innovative solutions and improve process efficiency
• Consult, ideate, and propose optimal digital adoption solutions using the relevant product ecosystem
• Create content tailored to customer use cases
• Help develop standards and guidelines to ensure consistency in deliverables across projects

Responsibilities Towards Self, Team, and Company

• Acquire knowledge and proficiently implement it in assigned tasks to achieve desired outcomes
• Learn and implement new tools and frameworks to improve efficiency and quality
• Align with the companys strategy and roadmap
• Demonstrate respect and empathy towards peers and colleagues
• Build trust and demonstrate reliability within the team