Digital Business Analyst

About the role

We are looking for a Digital Business Analyst to join our Bancassurance team. This role sits at the intersection of business strategy and digital delivery, and you will play a pivot role in translating business needs into clear, actionable specifications and help our teams build customer-facing digital solutions that are intuitive, compliant, and fit for market.

The role reports to the Senior Digital Manager and you will be working closely with cross-functional business and technology team across the region.

Key responsibilities

• Gather, analyse, and document business and functional requirements, and translate them into user stories, customer journey and requirement specifications
• Assess business objectives, pain points, and dependencies, and support requirement prioritization and backlog refinement
• Evaluate and prioritize change requests and new digital initiatives from business and digital workstreams
• Collaborate with project sponsors, business and product owners, system owners, architects, and technical delivery squads to define practical and scalable digital solutions
• Review technical documents to ensure alignment between business requirements and technical solutioning
• Define test strategy and test plans and coordinate testing execution and UAT triage with technical, internal and external business stakeholders, and vendor to ensure quality delivery
• Provide business analysis support across the full project lifecycle, and facilitate system integration testing, user acceptance testing, deployment support, and post-implementation evaluation
• Maintain traceable project artefacts, including requirement documents, functional and technical specifications, decision logs, meeting minutes, and action trackers

About you

• Bachelor's degree, preferable in Computer Science, Information Systems, or related fields
• Minimal 5 years of experience in insurance or finance industry
• Proven record in agile project such as Scrum, Kanban, or SAFe
• Strong communication and stakeholder management skills
• Good command of written and spoken English and Chinese
• Preferable with prior experience in adopting or using Gen AI tools