Digital Business & Technology Supervisor - Solutions

About the role

Advanced Manufacturing Group (AMG) is seeking a Digital Business & Technology (DBT) Supervisor, Solutions to lead the day-to-day delivery and continuous improvement of AMG's business solutions, including Oracle NetSuite (ERP), PTC FlexPLM (PLM), Power BI and related business applications and integrations. Reporting directly to the Director of Digital Business & Technology, this role is the first formal leadership layer within the Solutions function and is responsible for supervising Solutions team members (A1–A4), managing business demand and priorities, and ensuring reliable delivery, governance and continuous improvement of AMG's business solutions. The Supervisor works across DBT, business stakeholders and external technology partners to ensure business requirements are understood, solutions are appropriately delivered, issues are brought to closure, and people, processes, data and technology remain aligned with AMG's business needs.

Key responsibilities

• Supervise and coordinate Solutions team members (A1–A4) across ERP, PLM, BI and related business applications.
• Establish clear ownership, priorities and expected outcomes for operational activities, incidents, requests, changes and projects.
• Allocate work and balance team capacity across operational and project demands.
• Coach and develop team members according to their roles, capabilities and development needs.
• Oversee day-to-day operation and support of Oracle NetSuite, PTC FlexPLM, Power BI and related business applications and integrations.
• Ensure incidents, requests, data issues and workflow disruptions are appropriately assigned, investigated, communicated and brought to closure.
• Work with Customer Service & Operations (CS&O), Finance, Product Development, Materials, QA/QC and other business teams to understand business needs, issues and improvement opportunities.
• Oversee Solutions change requests and projects from requirements through assessment, testing, implementation and stabilization.
• Ensure appropriate data ownership, accuracy, approval and governance controls are maintained across business solutions.
• Provide regular updates to the Director of DBT covering operational performance, business demand, projects, risks, priorities and team capacity.

About you

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Engineering or a related field (or equivalent practical experience).
• 5–8 years of relevant experience supporting enterprise business applications, including ERP, PLM, BI or related systems.
• Demonstrated experience leading, supervising or coordinating application support or business-systems team members.
• Experience supporting Oracle NetSuite, PTC FlexPLM, Power BI or comparable enterprise platforms is strongly preferred.
• Experience managing business requirements, system changes, testing, UAT and implementation activities.
• Strong people leadership, coaching and workload-management capability.
• Strong analytical and problem-solving skills with the ability to distinguish business, process, data and system issues.
• Strong stakeholder management and business communication skills.
• Willingness to travel approximately 10–15% across AMG-ASIA locations when required.

About us

AMG-ASIA PTE. LTD. is a leader in footwear manufacturing, offering an integrated approach to supply chain management for premium brands. With expertise spanning from product design to quality control, AMG-ASIA enables clients to focus on growth while we manage the complex world of footwear production. Our mission is to drive efficiency, innovation, and quality at every stage of the footwear manufacturing process.