Digital Career Development Officer

Support the coordination, enhancement, and implementation of digital and technology-enabled initiatives, including the Career Guidance Platform Contribute to the end-to-end design, prototyping, full development (back/front) and configuration of advanced digital platform features and intelligent workflows, including user-journey, data-driven components, and intelligent workflows to support the development and enhancement of digital initiatives Monitor digital platform performance, data quality, and compliance with internal policies related to accessibility, privacy, and responsible data use Track and analyse user engagement, platform analytics, and digital KPIs to support data-driven program decisions Document user feedback and system requirements, helping shape continuous improvement and transformation agendas Support rollout activities for digital initiatives, including stakeholder onboarding, training, and awareness sessions Collaborate with internal teams to ensure digital tools, content, and workflows remain aligned with program needs and institutional objectives Coordinate with external vendors and service providers for updates, testing, enhancements, and functional quality assurance Contribute to the evaluation of new digital solutions, tools, and AI-enabled features that can enhance services Maintain clear documentation of digital processes, user guidelines, system enhancements, and transformation workflows Provide first-level functional support for digital platforms, ensuring timely responses to user inquiries and facilitating issue escalation when required Perform any other related duties or assignments as required by the line manager

Desired Candidate Profile

Minimum Knowledge, Skills & Experience: Bachelor s degree in advanced technology, computing, or digital Career Development, 2-5 years of relevant full-time work experience Strong written & verbal communication and collaboration skills, with the ability to effectively engage with cross-functional teams, and external stakeholders. Arabic proficiency is an advantage. Working knowledge in building AI/ML-enabled assessments platform, full stack development, algorithms and data analytical tool development, content management systems and related.