Digital Commerce Executive (SGMY) Based KL

About the role

The Digital Commerce Executive will support the execution of ECCO's online business across both owned e-commerce platforms and key marketplaces including Shopee and Lazada. This role offers an exciting opportunity to gain hands-on experience in digital commerce operations, online trading, marketplace management, campaign execution, customer experience, and performance reporting across Singapore and Malaysia.

Key responsibilities

• Support daily operations of ECCO's e-commerce platforms and marketplaces (Shopee & Lazada)
• Manage product listings, pricing updates, promotions and storefront maintenance
• Support campaign setup and execution, including 9.9, 11.11, 12.12 and product launches
• Conduct regular checks to ensure pricing, content, inventory and promotion accuracy
• Monitor platform performance and maintain a seamless customer shopping experience
• Handle customer enquiries via email, live chat and digital channels
• Manage order-related enquiries, returns, exchanges and delivery issues
• Support omnichannel services such as Click & Collect and in-store returns for online orders
• Support preparation of sales, traffic and campaign performance reports
• Maintain Digital Commerce trackers and ensure data accuracy

About you

• Diploma or Bachelor's Degree in Business, Marketing, E-Commerce or related disciplines
• 1-3 years of experience in E-Commerce, Digital Commerce, Retail Operations or related field
• Experience with Shopee, Lazada or other online marketplaces is an advantage
• Familiarity with customer service, CRM platforms or e-commerce tools is a plus
• Strong attention to detail and ability to manage multiple priorities

About us

ECCO is one of the world's leading premium footwear and lifestyle brands, known for combining Scandinavian design, craftsmanship, and innovation. As we continue to grow our digital commerce business across Singapore and Malaysia, we are looking for a Digital Commerce Executive to join our team and support the day-to-day execution of our e-commerce and marketplace operations.

Benefits

• Regional exposure across Singapore & Malaysia
• Work with a leading global footwear brand
• Opportunity to grow in Digital Commerce and E-Commerce
• Collaborative and supportive work environment
• Staff purchase privileges and attractive employee benefits