Digital Communications Associate

Software Guidance & Assistance, Inc., (SGA), is searching for a Digital Communications Associate for a contract assignment with one of our premier SaaS clients in San Jose, CA. This is a hybrid role with 2-3 days per week in office.

The Employee Communications team is seeking a web content manager to serve as Digital Communications Associate. As the key point of contact for content owners and project sponsors from various teams, you will be responsible for the day-to-day management of multiple intranet pages and properties.

Responsibilities:

• Review web content requests and make regular content/video updates to intranet pages and third-party sites, ensuring searchability, accuracy and adherence to design guidelines
• Build and maintain relationships with stakeholders including Employee Communications, Employee Experience, IT, and Support
• Use approved AI tools (ChatGPT, Claude, Copilot, etc.) to draft, edit, summarize and repurpose intranet content,
• applying human review to ensure accuracy, tone and brand consistency
• Utilize analytical tools and evaluate intranet engagement data to identify key insights and inform content strategies

Required Skills:

• BA/BS degree in Communications, Marketing or similar field 1-3 years of experience with web content management
• Experience with Adobe Experience Manager and Adobe Analytics a plus
• Hands-on experience using AI tools, including writing effective prompts and critically evaluating and fact-checking AI output
• Strong writing and editing skills and attention to detail
• Demonstrated understanding of information architecture, web design and usability best practices
• Ability to learn quickly and work independently to successfully manage multiple projects and competing deadlines
• Ability to manage cross-functionally, persuade, influence and build relationships to achieve program objectives
• Incredible organizational skills and relentless follow through
• A passion for operational excellence and commitment to delivering

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.