Digital Communications Associate

Job Details

• Digital Communications Associate
• Location: San Jose, CA 95110 (Hybrid, 2-3 days per week on site)
• Duration: 10/26/2026 to 05/07/2027 (Contract)
• Team: Web Publishing US - Legacy

Job Description

• Serve as web content manager and primary point of contact for content owners and project sponsors across teams.
• Manage day-to-day updates for multiple intranet pages and properties, ensuring accuracy, searchability, and adherence to design guidelines.
• Build and maintain relationships with stakeholders including Employee Communications, Employee Experience, IT, and Support.
• Use approved AI tools to draft, edit, summarize, and repurpose intranet content with human review for accuracy, tone and brand consistency.
• Utilize analytics to evaluate intranet engagement data and surface insights to inform content strategy.

Responsibilities

• Review web content requests and implement regular content and video updates to intranet pages and third-party sites.
• Ensure content is searchable, accurate, and aligned with design and brand guidelines.
• Coordinate with stakeholders (Employee Communications, Employee Experience, IT, Support) to resolve content issues and drive updates.
• Draft, edit, summarize, and repurpose content using approved AI tools, applying human review and fact-checking.
• Monitor and analyze intranet engagement metrics to identify trends and recommend content strategy adjustments.

Qualifications

• BA/BS degree in Communications, Marketing, or a similar field.
• 1-3 years of experience with web content management.
• Strong writing and editing skills with attention to detail.
• Understanding of information architecture, web design, and usability best practices.
• Ability to learn quickly, work independently, and manage multiple projects and competing deadlines.
• Ability to manage cross-functionally, persuade, influence, and build relationships to achieve objectives.
• Strong organizational skills and consistent follow-through.

Preferred Qualifications

• Experience with Adobe Experience Manager (AEM) and Adobe Analytics.
• Hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot) including prompt writing and critically evaluating AI output.
• Passion for operational excellence and delivering exceptional user experience.

Compensation

• Pay Rate: $35.22/hour

Requisition ID: 37719563