Digital Communications Specialist

The Digital Communications Specialist serves as a key link between business needs and technology solutions within Thermo Fisher Scientific’s digital workplace. This role supports the development and execution of effective digital communications that enhance colleague engagement and ensure clear, consistent information delivery.

The specialist is responsible for creating and managing content across the company intranet, utilizing platforms such as ServiceNow and SharePoint. In addition, the role includes designing, building, and executing email communications through a third-party platform, ensuring accuracy, usability, and alignment with established standards.

Working in partnership with stakeholders across the organization, the Digital Communications Specialist gathers requirements, recommends appropriate communication approaches, and helps implement solutions that address business objectives. The role contributes to defining specifications and supports the delivery of digital communication initiatives from concept through execution.

As a member of the Corporate Communications team, this position provides guidance on the effective use of Microsoft 365 tools and digital communication platforms. The specialist applies best practices and established guidelines to ensure communications are aligned with corporate strategy, governance, and user experience principles.

This role actively leverages advanced digital tools, including generative AI technologies such as ChatGPT, as a core part of the content development and communications process. The specialist is expected to use AI to enhance content quality, accelerate production, personalize messaging, and drive continuous improvement in communication effectiveness. This includes applying sound judgment to ensure outputs are accurate, compliant, and aligned with corporate standards, as well as identifying new opportunities to integrate AI-driven solutions into digital communications workflows.

Minimum requirements & qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, Communications, or a related field; or equivalent combination of education and relevant work experience.

• 3+ years of experience working with intranet and collaboration platforms.

• 3+ years of experience supporting or delivering enterprise-scale digital or communication solutions.

• Excellent verbal and written communication skills, with the ability to craft clear, engaging content for diverse audiences.

• Strong analytical and problem-solving skills, with the ability to translate business needs into practical, effective solutions.

• Advanced knowledge of Microsoft 365 and collaboration tools, with demonstrated expertise in SharePoint and the Power Platform.

• Working knowledge of HTML, with the ability to build, edit, and troubleshoot email templates and ensure compatibility across email clients.

• Experience leveraging generative AI tools, such as ChatGPT, to enhance content creation, improve efficiency, and support digital communication strategies.

• Ability to apply critical thinking and governance when using AI-generated content to ensure accuracy, compliance, and alignment with organizational standards.