Digital Concierge

Job summary

This is not a remote position. My Haire Concierge is looking for a digitally savvy, commercially minded Digital Concierge to manage our digital client experience, from online enquiry to payment, booking, follow-up and repeat business. Full-time and on-site at our studio in Lekki, Lagos.

Min Qualification: OND Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - Rotating Schedule Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

Client enquiries, payments and conversion:

• Manage WhatsApp, Instagram and online client enquiries
• Respond to clients promptly and professionally
• Understand client needs and recommend appropriate services and products
• Check appointment availability before requesting payment
• Communicate approved payment instructions
• Receive and verify payment evidence
• Send verified payment and client details to the Studio Concierge for formal booking
• Drive digital enquiry-to-payment conversion
• Support online service and product sales

Client follow-up and retention:

• Follow up warm leads
• Conduct post-service and rebooking follow-ups
• Manage subscription client follow-up
• Manage digital complaints and follow-up
• Maintain accurate digital client records

Social media publishing:

• Publish approved content across social media platforms
• Maintain an active and relevant Stories presence
• Manage the content calendar
• Publish studio content, promotions, services and announcements
• Support ambassador and influencer outreach

Studio support and reporting:

• Provide temporary front-desk coverage when the Studio Concierge is unavailable
• Complete required daily reports and checklists

Requirements:

• Excellent written and verbal communication skills
• Strong customer service skills
• Strong WhatsApp and social media communication skills
• Sales and conversion ability
• Excellent follow-up discipline
• Strong attention to detail
• Confidence handling payment information
• Good computer and digital literacy
• Commercial awareness
• Strong organisational skills
• Professional communication style
• Reliable and punctual
• Strong ownership and accountability

Location: Lekki, Lagos

Remuneration: NGN 150,000 – 200,000 monthly (gross)