Digital Content & Experience Specialist

Lead the planning and delivery of multi-market product launches, creating impactful content and customer experiences that strengthen brand engagement and support commercial growth. Partnering with international teams, you'll use customer insight and performance data to optimise journeys, enhance campaign effectiveness and drive continuous marketing innovation.

Client Details

Our client is a well-established international business with a strong presence across multiple markets and a reputation for delivering high-quality products and customer experiences. They offer a collaborative environment focused on innovation, continuous improvement and long-term growth.

Description

• Lead the delivery of product launches across multiple markets.
• Create and manage engaging customer-facing content.
• Enhance customer journeys and overall brand experience.
• Collaborate with marketing, product and international teams.
• Use customer insights to improve engagement and performance.
• Support brand visibility through content optimisation.
• Manage external agency partners and campaign delivery.
• Drive continuous improvement across marketing touchpoints.
• Help bring innovative customer engagement initiatives to life.
• Support project planning, budgets and stakeholder management.

Profile

• Experience in digital marketing, content management or website management.
• Proven track record delivering successful product launches or marketing campaigns.
• Strong understanding of customer journeys, engagement and conversion optimisation.
• Experience using CMS platforms to create and manage website content.
• Solid knowledge of SEO and website best practices to improve visibility and performance.
• Confident using Google Analytics and customer insights to inform decisions.
• Strong project management skills with the ability to coordinate multiple stakeholders.
• Experience working across international markets or matrix organisations.
• Comfortable managing agencies and external partners.
• Proactive, organised and driven to continuously improve marketing performance.
• Excellent communication and relationship-building skills.
• Passion for creating engaging customer experiences and driving brand growth.

Job Offer

• Competitive salary of £50,000 - £60,000
• Private Healthcare
• Pension Contribution
• Hybrid working in Berkshire (3 days office / 2 days home)
• Flexible working hours
• 25 days annual leave plus Bank Holidays
• Plus other benefits available