Digital Content Coordinator I

Job Summary

The Digital Content Coordinator I is responsible for collecting, reviewing, updating, and maintaining legal and digital content across internal platforms while ensuring accuracy, completeness, and timeliness. The role involves analyzing court documents, resolving content-related issues, performing online content updates, and supporting the delivery of high-quality legal information through established processes and quality standards.

Key Responsibilities

• Complete all required training and certification programs for assigned processes.
• Analyze, collect, and process case law and legal documents based on established document definitions and court-specific guidelines.
• Update legal documents in internal content management systems and troubleshoot update issues when necessary.
• Investigate and resolve missing case records, customer requests, and content-related concerns using available tools and resources.
• Analyze collection issues and escalate complex cases to the Subject Matter Expert (SME) when appropriate.
• Perform online editing and court correction updates to maintain accurate legal content.
• Collect, monitor, and tag designated Fast Flow sources and other assigned legal content.
• Monitor shared mailboxes, respond to customer queries, and accurately log requests in the designated tracking system.
• Collect, monitor, and tag Supreme Court oral arguments, bulletins, applications, motions, and other assigned legal documents.
• Ensure the accuracy, completeness, and timely publication of digital content across internal platforms.
• Adhere to established policies, procedures, and quality standards in all deliverables.
• Proactively recommend process improvements that enhance operational efficiency and content quality.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in any field.
• Fresh graduates are encouraged to apply.
• Strong attention to detail with excellent analytical and organizational skills.
• Good written and verbal communication skills.
• Proficient in Microsoft Office applications and internet research.
• Ability to follow documented procedures and work with minimal supervision.
• Capable of managing multiple tasks while meeting deadlines.
• Willing to undergo training and certification.
• Experience in content management, data processing, legal research, or document management is an advantage but not required.

Work Arrangement

• Shift: 9:00 AM – 5:00 PM
• Work Setup: Hybrid (Onsite once a month)

Why Join Us?

• Competitive salary package
• Hybrid work arrangement
• Comprehensive training and certification
• Career growth opportunities
• Collaborative and supportive work environment