Digital CS Advocate

The Role & Impact

As a Digital Customer Success Advocate, the primary focus is to deliver both on-demand and proactive outreach to a global pool of customers. This position is critical in driving product deployment, adoption, utilization, and long-term retention.

Key Responsibilities

• Account Management: Oversee a dedicated pool of accounts to drive retention, revenue growth, and overall customer satisfaction.
• Inbound Engagement: Manage a queue of inbound inquiries, providing actionable steps to increase product utilization and mitigate risk.
• Growth Identification: Spot incremental opportunities within customer environments to promote deeper adoption and expansion.
• Strategic Influence: Develop credibility with senior management and influence stakeholders at all organizational levels to compel a sense of urgency.
• Data Analysis: Review utilization and reporting data to evaluate risk and modify content to match customer needs.

Collaboration & Environment

This role offers the chance to collaborate across a diverse internal network, partnering closely with teams in Sales, Marketing, Technical Support, Renewals, Product, Engineering, and Professional Services. It requires an adaptable professional who can manage multiple simultaneous projects in a rapidly changing environment.

What We Are Looking For

• Experience: Proven background in customer success, customer support, or account management.
• Communication: Excellent interpersonal, writing, and English communication skills.
• Tools & Tech: Familiarity with customer relationship management tools and proficiency in Microsoft Office. Experience with [link removed] and Gainsight is a definite plus.
• Mindset: A customer-focused, data-driven problem solver with exceptional time management skills.

If you are a proactive professional looking to grow within a collaborative, remote environment, apply today!

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