Digital Customer Experience Advisor

• Support customers across channels (phone, live chat, social media, in person), while introducing TCBS's wide range of financial products and services as part of the overall service experience. Note: Comprehensive training on TCBS’s core products and platforms will be provided.

• Enhance customer experience by analyzing behavior, researching pain points, and working cross-functionally to improve the end-to-end journey.

• Propose and implement tech-enabled solutions using data, AI, and automation to streamline customer flows and elevate the overall experience.

• Develop and manage customer engagement programs and campaigns (e.g., loyalty, minigames).

• Build and maintain self-service resources: videos, infographics, chatbot scripts, etc.

• Generate reports and dashboards using Power BI.

Job requirements

• University degree or above at top 1 Vietnam University (foreign trade, banking, economics).

• IT savvy (Python, Power BI, Data Analyst...), design motion graphics, infographic, create video.

• Patience and problem-solving ability.

• Customer-oriented attitude.

• Outstanding communication skills, English proficiency.