Digital Customer Experience Manager - Entertainment

A leading UK Entertainment Provider is looking for a Digital Customer Experience Manager to help improve their loyalty platform offering. Fixed term contract opportunity to work with an Iconic and market leading brand.

The Business

Very much a household name across the UK, this role will see the successful candidate joining the UK's leading entertainment provider covering Sport, Drama, Documentary and Film. Their large team enjoy an award-winning work place and environment with plenty of wider internal opportunities and perks to enjoy.

The Role

This fixed term role will see the successful candidate joining the businesses dedicated Loyalty team, working closely with agency partners and internal teams to optimise and enhance the Digital App. This will include Planning, CMS scheduling, asset-sourcing and copywriting. Exact responsibilities will include:

• Help to continually improve the look and feel of digital loyalty offering. This includes merchandising, management and creative output.
• Improve digital customer journeys
• Manage CX across the loyalty app
• Work closely with agency partner and internal teams to manage projects

Full job description and exact company info available on application or request (just drop me a note on LinkedIn)