Digital Customer Support advisor

About Us:

Coccarohome is not just an online marketplace; it is a fully integrated ecosystem that empowers women artisans through digital enablement, financial access, and structured business growth support.

Position Overview: We are seeking a dedicated and proactive Digital Customer Support & Social Media Moderator to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive exceptional service and support. You will also play a key role in maintaining the quality and integrity of our online presence on all channels.

Key Responsibilities:

• Assist customers via email, phone, and chat, addressing inquiries and resolving issues promptly.
• Moderate user-generated content across multiple social media accounts to ensure compliance with our community guidelines.
• Gather and report customer feedback to the management team for continuous improvement.
• Maintain detailed records of customer interactions and prepare reports as required.
• Collaborate with other team members to enhance overall customer satisfaction.
• Handling outgoing telesales calls.
• Proactively identify and resolve client issues and concerns, escalating complex matters to the appropriate team members when necessary.
• Adhere to company policies, procedures, and standards of conduct, maintaining professionalism and confidentiality at all times.

Qualifications:

• Bachelor degree.
• 2-3 years of previous experience in customer service & social media moderation, preferably in the home decor industry.
• Excellent communication skills, both written and verbal.(Arabic & English)
• Strong organizational and multitasking abilities, with the capacity to manage multiple priorities effectively.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work effectively in a fast-paced environment.
• Proficiency in using social media platforms and customer support tools.
• Hands-on experience with google online suite.

How to Apply: If you are passionate about customer service and social media, and want to be part of an exciting and growing company, we would love to hear from you! Please send your resume and a brief cover letter to [[email protected]]